Sales Team Lead - German Speaker

MSC Cruises; Valencia; On-site; EUR 32,000 - 48,000; Full time

Job summary

MSC Cruises in Valencia is seeking an ambitious Sales Team Leader to guide a high-performing sales team in a dynamic, travel-focused environment. The role emphasizes coaching, target achievement, and real-time feedback within rotating morning/afternoon shifts.

Ideal candidates bring 4+ years in target-driven sales, advanced German, and a track record of hitting targets; travel, tourism, hospitality, or OTA experience is a strong plus.

Qualifications

• 4+ years in target-driven sales, with travel/hospitality/OTA experience a strong plus.
• Languages: German Advanced level required; other languages are a plus.
• Willingness to work rotating shifts including mornings, afternoons, and some weekends.

Responsibilities

• Lead, coach, and elevate sales agents daily with on-floor support.
• Drive commercial growth by improving conversion, upselling, revenue, CSAT, and KPIs.
• Train the team in consultative selling and high-value deal closing.
• Manage shift flow and assist agents with complex customer scenarios.

Skills

Sales leadership

Coaching

Target-driven

German language proficiency

Job description

Are you ready to lead a high-performing sales team in Valencia? We are looking for an ambitious, drive-oriented Sales Team Leader - German Speaker If you thrive in a dynamic commercial environment, love coaching people, and have a proven track record of hitting targets, this is your next career step!

Responsibilities

• Coach & Elevate: Lead, motivate, and mentor sales agents through daily floor support and real-time feedback.
• Drive Commercial Growth: Boost conversion, upselling, revenue, CSAT, and quality KPIs across the team.
• Master Sales Techniques: Train your team on consultative selling, objection handling, and high-value deal closing.
• Operations & Escalations: Manage real-time shift flow and assist agents with complex customer scenarios.

Experience

• Experience: 4+ years in target-driven sales (experience in Travel, Tourism, Hospitality, or OTAs is a strong plus).
• Languages: German Advanced level is required (additional languages are a plus).
• Availability for rotating shifts: morning and afternoon shifts and some weekends.

Compensation Package

• Package: fixed salary + attractive performance-based bonuses.
• Growth: Real career development opportunities within a global expanding business.
• Environment: Fast-paced, multicultural, and high-energy working environment.

Equal Opportunity Statement

We are committed to creating a diverse, inclusive, and supportive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or any other protected characteristic.