Sales Team Lead

Ventura Travel; Madrid; Presencial; EUR 70.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Quarterly Social Days

Work at other Ventura offices globally

Descripción de la vacante

Ventura TRAVEL is seeking a Sales Team Lead to guide a team of Sales Specialists in a fast-moving environment. You will drive commercial performance, translate priorities into actionable goals, and coach others to improve customer experience and results.

The role requires strong people leadership, analytical thinking, and the ability to navigate changing priorities. English fluency is essential, CET hours apply, and opportunities to work across Ventura offices are available.

Formación

• 5+ years in Sales, Customer Success, or a customer-facing role.
• Proven ability to develop, motivate and hold teams to high engagement.
• Strong analytical and problem-solving skills with KPI/data usage.
• Proactive, improvement-oriented mindset with a bias toward action.
• Excellent communication and ability to give direct feedback.
• Fluency in written and spoken English; CET working hours.

Responsabilidades

• Lead, motivate, and develop a team of 10 Sales Specialists.
• Coach team and colleagues to improve customer experience and results.
• Use KPIs, insights, and AI-driven solutions to identify opportunities and automate recurring work.
• Continuously improve sales processes by addressing inefficiencies and raising blockers.
• Translate priorities into clear goals, plans, and execution.
• Collaborate with peers and leadership; lead by example with hands-on support.

Conocimientos

People leadership

Analytical skills

Communication

AI tools usage

English fluency

Herramientas

CRM software

Booking platforms

Descripción del empleo

Join us at Ventura TRAVEL – a group of specialized travel brands that unleash the adventurer in every person!

We're looking for a Sales Team Lead who can create clarity, direction, and results in a fast-moving environment. You will lead a team of Sales Specialists, drive commercial performance, make decisions, and help the team stay focused when priorities shift. This role is ideal for someone who combines strong people leadership with commercial judgment, accountability, and a bias toward action. At Ventura priorities evolve and leaders are expected to create clarity, make decisions, and move forward without waiting for perfect certainty.

Ventura TRAVEL was ranked #14 in the list of Germany's Best Employers 2024 by ZEIT (a leading national newspaper) and Kununu (Germany's top employer review platform), out of thousands of rated companies.

On a daily basis, you will:

• Lead, motivate, and develop a team of currently 10 Sales Specialists while fostering a high-performance culture.
• Coach your team and other customer-facing colleagues across Ventura TRAVEL to continuously improve customer experience and commercial results.
• Use KPIs, customer insights, operational data, and AI-driven solutions to identify opportunities, solve problems, automate recurring work, and improve team effectiveness.
• Continuously challenge and improve existing sales processes by identifying inefficiencies, implementing enhancements, and proactively escalating risks and blockers.
• Translate changing priorities and business initiatives into clear goals, actionable plans, and successful execution.
• Collaborate closely with peers and senior leadership, share insights and ideas, stay informed about our destinations, and lead by example through hands-on support when needed.

The basics you bring along:

• At least 5 years of experience in Sales, Customer Success, or another customer-facing commercial environment, including previous people leadership experience.
• A proven ability to develop, motivate, and hold teams accountable while maintaining high engagement and performance.
• Strong analytical and problem-solving skills, with experience using KPIs, data, and AI tools to improve business outcomes and drive operational excellence.
• A proactive, improvement-oriented mindset with a passion for experimenting with new tools, challenging the status quo, and turning ideas into practical solutions.
• Excellent communication skills, confidence in giving direct feedback, and the ability to create clarity and direction in fast-changing environments.
• Fluency in written and spoken English, availability within CET working hours, and the resilience to stay calm and focused under pressure.

You can impress us even more with

• Experience in the group travel industry.
• Knowledge of the German and/or French tourism market.
• Familiarity with digital tools like CRMs or booking platforms.
• German and/or French to support our wider brand operations and monitor Sales quality.

What we promise you

• Freedom to be creative in achieving results.
• International & friendly working environment.
• Quarterly Social Days and Team Events.
• Work out of other offices in the Ventura network around the world.
• Opportunity to constantly learn and grow.
• We care about the well-being of your employees (regular O3, satisfaction surveys etc.)
• Yearly 2-week offsite.
• Participation in the overall company's profits.
• Visit our Career Page to get more insights into our office life.

Confidentiality & Diversity

Applications at Ventura TRAVEL are treated with strict confidentiality. We use a professional HR-Software that only grants access to your applications to HR, the Recruiting Manager, and the interviewers.

It is our commitment that every qualified person will be evaluated according to skills regardless of age, gender identity, ethnicity, sexual orientation, disability status, or religion.