Travel Sales Agent - German Speaker

Blu; Barcelona; Híbrido; EUR 27.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work model

Office in Torre Mapfre

Descripción de la vacante

Blu in Barcelona is seeking a Cruise Expert for the German market to act as the frontline contact for German-speaking guests, blending sales with consultative service to turn inquiries into bookings. You will join the Customer Hub's DACH team of about 50 colleagues, part of a 152-strong multicultural group.

The role supports inbound inquiries, upselling cruise packages, and updating reservations while delivering outstanding service.

Formación

• Native-level written and spoken German.
• Proficiency in English or Spanish (for internal onboarding).
• Experience or interest in sales-driven customer service or hospitality is a plus.

Responsabilidades

• Handle inbound inquiries via calls, emails, and written channels.
• Split duties between customer care (60%) and new customer acquisition (40%).
• Identify customer needs, handle objections, and recommend tailored cruise packages.

Conocimientos

German (native)

CRM experience

Customer service mindset

Herramientas

CRM system

Descripción del empleo

Location: Barcelona, Spain (Hybrid – Office in Torre Mapfre)

Salary: €27,468.29 gross/year + 30% performance bonus

Languages: Native-level German, English or Spanish (for internal onboarding)

Experience: Entry-level / Junior profiles (working students / part-time students accepted)

Other: Full-time or part-time options available (min. 20 hours)

WHAT IS THE PROJECT?

The project is about bringing your talent and ambition to our client, a global leader in the travel and hospitality industry. As an iconic Italian cruise line, our client is part of Carnival Corporation & plc and offers millions of guests worldwide unforgettable vacation experiences in the Mediterranean, Northern Europe, and the Caribbean.

From the dynamic Customer Hub in Barcelona, a multicultural team of around 152 employees supports four key European markets across customer service, sales, and VIP care. You will join a dedicated DACH team of around 50 colleagues delivering top-tier travel experiences for German-speaking guests.

AND WHAT IS MY ROLE IN IT?

As a Cruise Expert for the German market, you will be the central commercial and service point of contact for our client's German-speaking customers. You will combine sales and consultative service to turn travel inquiries into dream vacations.

• Handling incoming inquiries via inbound calls, emails, and written channels
• Splitting your responsibilities between existing customer care (60%) and new customer acquisition (40%)
• Identifying customer needs, handling objections, and recommending tailored cruise packages, shore excursions, and premium onboard experiences
• Converting inquiries and leads into firm bookings and reactivating existing customers
• Updating reservations and maintaining customer data in the CRM system
• Working closely with the service team to ensure a consistently outstanding customer experience
• Achieving productivity, call, and sales targets

OK, AND WHAT DO I NEED FOR THIS?

• Native-level written and spoken German
• Proficiency in English or Spanish (for internal communication)
• A customer-oriented mindset with strong communication and empathy skills
• Interest in sales-driven customer service, sales, or the hospitality/tourism industry
• Motivation to work target-oriented in a team toward sales and quality goals

THAT’S ALL?

You are an enthusiastic, empathetic personality who enjoys helping people plan unforgettable experiences. You feel comfortable in a dynamic, goal-oriented environment, adapt flexibly to shift models and sales campaigns, and bring team spirit to a multicultural workplace.