Team Leader Inbound Sales, DACH

MSC Cruises; Valencia; Presencial; EUR 42.000 - 56.000; Jornada completa

Descripción de la vacante

MSC Cruises in Valencia is seeking a Sales Team Leader to coach and guide our Sales Agents within a fast-paced, international sales environment. You will drive performance, coaching, and revenue while ensuring exceptional customer experiences.

The role requires at least four years in sales, leadership potential, and native-level German to support the DACH market; previous team leadership is a plus. Rotating shifts in Valencia with a competitive fixed salary plus incentives.

Formación

• 4 years of sales experience in a target-driven environment.
• Team Leader experience is a plus, but strong leadership potential is essential.
• Proven track record of achieving sales targets and KPIs.
• Native-level German required to support the DACH market; additional languages are a plus.

Responsabilidades

• Lead, coach and motivate Sales Agents through daily feedback and performance support.
• Monitor team performance across sales, conversion, upselling, revenue, productivity, CSAT and quality KPIs.
• Provide real-time coaching on consultative selling, objection handling and closing techniques.
• Support agents with complex customer situations and high-value bookings.
• Identify performance gaps and implement actions to improve sales results and individual performance.
• Manage real-time team operations, including breaks and intra-shift adjustments.
• Handle customer escalations and collaborate with Regional Management, Quality and WFM teams.

Conocimientos

Leadership

Coaching

Sales

German language

Target-driven

Herramientas

CRM

Descripción del empleo

Where passion meets opportunity

The best of your adventures is the one you have yet to sail!

Your Purpose

Where passion meets opportunity

The best of your adventures is the one you have yet to sail.

Join MSC Cruises' Excellence Hub in Valencia as a Sales Team Leadr and lead our Sales Agents in a dynamic, international sales environment.

Your mission will be to coach, motivate and develop your team while driving sales performance, conversion and revenue, ensuring exceptional customer experience.

Your Impact

• Lead, coach and motivate Sales Agents through daily feedback and performance support.
• Monitor team performance across sales, conversion, upselling, revenue, productivity, CSAT and quality KPIs.
• Provide real-time coaching on consultative selling, objection handling and closing techniques.
• Support agents with complex customer situations and high-value bookings.
• Identify performance gaps and implement actions to improve sales results and individual performance.
• Manage real-time team operations, including breaks and intra-shift adjustments.
• Handle customer escalations and collaborate with Regional Management, Quality and WFM teams.

Your Journey so far

• 4 years of sales experience in a target-driven environment.
• Previous Team Leader experience is a plus, but strong leadership potential is essential.
• Proven track record of achieving sales targets and KPIs.
• Strong commercial mindset and coaching skills.
• Experience in travel, tourism, hospitality, OTA, cruise or complex-product sales is an advantage.
• Native-level German required to support the DACH market (Germany, Austria and Switzerland). additional languages are a plus.

Wha we offer

• Competitive fixed salary + performance-based incentive.
• International, high-performance sales environment.
• Opportunity to develop your leadership career within MSC Cruises.
• A role where your leadership directly impacts people, customer experience and commercial results.

Working Hours: Rotating shifts, including morning and afternoon shifts, with flexibility to work some weekends.

Location: Valencia, Spain

Ready to lead the extraordinary?

Join our MSC Excellence Hub in Valencia and inspire your team to turn customer dreams into unforgettable journeys.

Our commitment

We are committed to building a future that values diverse perspectives, embraces the world beyond borders, and fosters an inclusive environment where every individual feels valued, respected and empowered to be their authentic selves. Our commitment extends to taking meaningful, measurable actions that have a long-term positive impact on our guests, our employees and our planet.