Account manager - (German Speaking) - Hybrid - HS03

Concentrix; Valencia; Hybrid; EUR 21,000 - 26,000; Full time

Benefits offered by this job

Private medical insurance

Food card

Job summary

Concentrix in Valencia is seeking an Account Manager (German Speaking) to engage with customers via inbound/outbound calls and digital channels. You will drive sales, manage orders, and deliver essential customer service while maintaining product knowledge, pricing, and procedures.

The role offers a hybrid schedule after onboarding and a chance to grow within a global tech-services leader. We value a native German speaker with strong English, proven sales experience, and excellent communication.

Qualifications

• Native level German is required.
• Strong English communication skills.
• Proven sales experience, preferably in outbound environment.

Responsibilities

• Meet specific sales targets and maximize opportunities on each call.
• Identify customer needs and offer appropriate products or services.
• Maintain knowledge of products, pricing, promotions and procedures.
• Ensure service meets sales KPIs and contractual goals.
• Greet customers courteously and follow up on inquiries.
• Listen to customer needs and build rapport.
• Probe for understanding and provide resolutions.
• Document accounts accurately and completely.
• Participate in activities to improve customer satisfaction and sales performance.
• Answer billing questions by explaining account details.

Skills

German native

English advanced

Sales experience

Communication skills

Teamwork

Multi-tasking

CRM software

Tools

CRM software

Job description

Job Title

Account manager - (German Speaking) - Hybrid - HS03

Job Description

The Advisor II, B2B Sales position interfaces with customers via inbound calls, outbound calls, or through the Internet for the purpose of selling products and services. This position is responsible for processing customer orders and sales; providing/receiving information; selling client products/service as well as providing basic customer service support.

Experience The Power Of a Game-changing Career

Want to be part of an innovative and growing team? We're a global technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries.

If you’re looking to grow and be inspired, as an Account Manager onsite in Valencia you will be part of our team of game-changers who are powering the brands of the future.

Career growth and personal development

This is a great opportunity to experience the power of what's next and develop “friends for life” at the same time. We'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed.

What You Will Do In This Role

In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.

As An Account Manager On Our Team, You Will

• Achieving specific sales targets and maximizing sale opportunities on each and every call
• Use non-scripted probing techniques to determine customer needs and offer the most appropriate product or service to address their needs
• Maintain broad knowledge of products, pricing, promotions, and procedures
• Ensure service delivered to our customers meets contractual sales goals and other Key Performance Indicators ('KPIs')
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• Clarify customer requirements; probe for understanding, use tools and resources to appropriately provide resolution to the customer
• Prepare complete and accurate work including appropriately notating accounts as required
• Participate in activities designed to improve customer satisfaction and sales performance
• Answer billing questions by talking through components of customer accounts

Your qualifications

• High school diploma with six months of sales experience preferred
• Ability to effectively communicate, both written and verbally
• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
• Basic computer navigation skills and PC Knowledge
• Ability to work as a team member, as well as independently
• Able to rotate shifts, as needed
• Based on location and/or program, additional experience/skills may be required

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Concentrix Is a Great Match If You

• Native level of German and advanced level of English
• Have a solid Sales Background (outbound environment)
• Are achievement and goal oriented and motivated and self-starter
• Have strong communication and good computer skills
• Have pipeline management and forecasting experience

It would be a plus if you have

• Previous experience working with channel

What's In It For You

• Full time 39 hours/week permanent contract: Monday to Thursday from 09:00 - 18:00 Friday 09:00 - 17:00
• Salary 23.500 euros gross/year + up to 6.000 euros gross/year in bonus + private medical insurance + food card
• Great office location in Valencia (hybrid after 2 months)
• Full paid training about the company and the project you will be working on
• Career development program and specialized courses

Experience the best version of you!

At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive. If all this feels like the perfect next step in your career journey, we want to hear from you.

Concentrix is an equal opportunity employer We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

R1768067