Onboarding Specialist — Client Success & Adoption

Pluxee; Madrid; On-site; EUR 32,000 - 52,000; Full time

Job summary

Pluxee is seeking an Onboarding Specialist to guide clients through onboarding, provide training, and ensure a smooth implementation of Cobee by Pluxee. You will tailor solutions to client needs, resolve setup challenges, and maintain ongoing communication during the first weeks of use.

Ideal candidates bring 2–4 years in onboarding or customer success in B2B SaaS, strong project management, and fluency in Spanish and English. A customer‑facing mindset and autonomous approach are essential.

Qualifications

• Bachelor’s degree in Business Administration, Marketing, or related.
• 2-4 years of onboarding, implementation, or customer success projects in B2B SaaS or HR tech will be a plus.
• Strong project management and organizational skills.
• Excellent communication in Spanish and English.
• Ability to explain complex concepts clearly.

Responsibilities

• Guide clients through the onboarding process and be the first point of contact.
• Provide training to customers on features, functionalities, and benefits.
• Assist with setup and implementation of Cobee by Pluxee solutions.
• Tailor the product to client needs and configurations.
• Resolve onboarding issues and coordinate with internal teams.

Skills

Spanish language

English language

Project management

Communication

Customer-facing

Education

Bachelor’s degree in Business Administration/Marketing/related

Job description

Pluxee is seeking an Onboarding Specialist to guide clients through onboarding, provide training, and ensure a smooth implementation of Cobee by Pluxee. You will tailor solutions to client needs, resolve setup challenges, and maintain ongoing communication during the first weeks of use.

Ideal candidates bring 2–4 years in onboarding or customer success in B2B SaaS, strong project management, and fluency in Spanish and English. A customer‑facing mindset and autonomous approach are essential.