Onboarding Specialist

Pluxee; Madrid; On-site; EUR 32,000 - 52,000; Full time

Job summary

Pluxee is seeking an Onboarding Specialist to guide clients through onboarding, provide training, and ensure a smooth implementation of Cobee by Pluxee. You will tailor solutions to client needs, resolve setup challenges, and maintain ongoing communication during the first weeks of use.

Ideal candidates bring 2–4 years in onboarding or customer success in B2B SaaS, strong project management, and fluency in Spanish and English. A customer‑facing mindset and autonomous approach are essential.

Qualifications

• Bachelor’s degree in Business Administration, Marketing, or related.
• 2-4 years of onboarding, implementation, or customer success projects in B2B SaaS or HR tech will be a plus.
• Strong project management and organizational skills.
• Excellent communication in Spanish and English.
• Ability to explain complex concepts clearly.

Responsibilities

• Guide clients through the onboarding process and be the first point of contact.
• Provide training to customers on features, functionalities, and benefits.
• Assist with setup and implementation of Cobee by Pluxee solutions.
• Tailor the product to client needs and configurations.
• Resolve onboarding issues and coordinate with internal teams.

Skills

Spanish language

English language

Project management

Communication

Customer-facing

Education

Bachelor’s degree in Business Administration/Marketing/related

Job description

At Pluxee, we shape the world of employee benefits and engagement by bringing to life a personalized and sustainable employee experience, at work and beyond.

Join Pluxee as an Onboarding Specialist and help us deliver a high-quality, personalized oboarding experience—laying a solid foundation to ensure the success of our accounts from the moment they begin working with Cobee by Pluxee.

This role is crucial in guiding clients through the onboarding process, by possessing a profound understanding of our products. This stage represents the very first impression our customers have once they start using Cobee by Pluxee and, therefore, you wield significant influence over their experience.

The Onboarding Specialist is the first point of contact with our clients, responsible for ensuring a smooth implementation, a deep understanding of our product, and ongoing follow‑up during the customer’s first weeks.

• Develop an in-depth knowledge of Cobee by Pluxee's products and services to effectively guide customers through the onboarding process.
• Provide clear and comprehensive training to customers, ensuring they understand the features, functionalities, and benefits of our products.
• Assist customers in the setup and implementation of Cobee by Pluxee's solutions, addressing any challenges or questions they may encounter during the onboarding phase.
• Work closely with customers to tailor the product to their specific needs, offering guidance on customization options and configurations.
• Proactively identify and resolve any issues that may arise during the onboarding process, collaborating with internal teams to ensure a smooth customer experience.
• Maintain transparent and consistent communication with customers, keeping them informed about the onboarding progress, milestones, and any relevant updates.
• Gather feedback from customers during and after onboarding, and relay insights to the product development and customer success teams for continuous improvement.
• Create and update onboarding documentation, including guides, FAQs, and best practices, to assist customers in navigating the onboarding process independently.
• Cultivate positive relationships with customers by demonstrating genuine interest in their success, becoming a trusted advisor, and promoting customer advocacy within the organization.
• Stay informed about industry trends, customer needs, and competitor offerings to continuously enhance the onboarding process and contribute to the overall improvement of the product.
• Bachelor’s degree in Business Administration, Marketing, or related.
• 2-4 years of experience with onboarding, implementation, or customer success projects in B2B companies (Saas or HR tech sectors will be a plus).
• Proven ability to manage multiple clients and projects simultaneously.
• Strong project management and organizational skills, with the ability to prioritize and meet deadlines.
• Excellent communication skills in both Spanish and English.
• Ability to explain complex concepts and processes in a clear, simple, and engaging way.
• Ability to lead client meetings and build trusted stakeholder relationships. Solid experience in a customer-facing role.
• Strong customer-focused mindset with a passion for delivering an outstanding client experience.
• Proactive and autonomous approach, with the ability to identify risks and drive solutions independently.
• Strong analytical and problem-solving skills, with confidence working with data and identifying inconsistencies.

Why join Pluxee?

Join an inclusive team: work at the heart of the community alongside 5,000 experts across 29 countries - we embrace diversity and value uniqueness, fostering a workplace where everyone can thrive.

Turn inspiration into possibility: get space to try new ideas, experiment and move the world of work forward as you bring new digital experiences - and moments of connection - to millions of people.

Make a positive impact: touch millions of lives and create meaningful change for people and the world we share, supporting our commitments to diversity, sustainability, and local economies.

Grow with us: get support you need to take meaningful steps in your career, whether you're performing your work/life balance or learning new skills.