SaaS Implementation Lead for SMB Onboarding

Holded; Barcelona; Presencial; EUR 52.000 - 78.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Permanent contract

26 paid days-off

Short work-day on Fridays

Free catered lunch

Descripción de la vacante

Holded is seeking an Implementation Manager to own the SMB onboarding journey from scoping to go-live in Barcelona. You will translate client processes into Holded configurations, coordinate data migration, training, and workflow redesign to ensure value and retention.

You will partner with product and support to scale onboarding, shaping templates and automation while leading cross-functional teams across multiple accounts. Fluency in Spanish and English is required.

Formación

• 2-5 years in implementation, onboarding, or customer success roles at a SaaS company targeting SMBs.
• Hands-on experience with at least one ERP/BI software (e.g., Holded, Odoo, Microsoft Dynamics 365 Business Central, Navision, Sage) or similar.
• Strong understanding of core SMB processes: accounting, invoicing, inventory, payroll basics, or CRM.
• Native Spanish speaker and fluent in English.
• Proactive in identifying risks and driving issues to resolution.
• Proven ability to manage multiple projects simultaneously without dropping the ball.
• Stakeholder management and collaboration across product, support, and customers.
• Clear written and verbal communication; ability to produce user training materials.

Responsabilidades

• Lead end-to-end onboarding projects for new clients, including scoping, configuration, data migration, training, and go-live.
• Map client business processes (accounting, invoicing, inventory, HR, CRM) to Holded features.
• Act as primary technical liaison during implementation, coordinating with product and support teams.
• Identify risks and blockers early and manage timelines across multiple accounts.
• Deliver remote training and create client-specific guides, videos, and help articles.
• Collect post-implementation feedback and surface product gaps to the Product team.
• Contribute to scaling onboarding with templates, playbooks, and automation of repetitive tasks.

Conocimientos

Stakeholder management

Cross-functional collaboration

Strong written and verbal comms

Proactivity

Multi-project handling

Herramientas

Holded ERP

Odoo

Microsoft Dynamics 365 BC

Navision

Sage

Zapier

Make

APIs

Descripción del empleo

Holded is seeking an Implementation Manager to own the SMB onboarding journey from scoping to go-live in Barcelona. You will translate client processes into Holded configurations, coordinate data migration, training, and workflow redesign to ensure value and retention.

You will partner with product and support to scale onboarding, shaping templates and automation while leading cross-functional teams across multiple accounts. Fluency in Spanish and English is required.