Remote SaaS Onboarding & Success Consultant

Tamarind Intelligence; Barcelona; Presencial; EUR 38.000 - 60.000; Jornada completa

Descripción de la vacante

Guesty is seeking an Associate Professional Service Consultant to onboard and enable clients on our hospitality platform. You will lead onboarding, train users, and optimize configurations while building trusted relationships with customers.

The role emphasizes problem solving, product expertise, and proactive, cross-functional collaboration. The position is remote with Barcelona-based hybrid work options; strong French language skills and SaaS experience are highly valued.

Formación

• Up to 1 year in a similar role in a B2B SaaS company.
• French as a second language is a must.
• Strong technical acumen and analytical skills.
• Degree in STEM or relevant technical experience.
• Excellent interpersonal and communication skills.
• Project ownership and accountable for success.
• Ability to manage multiple tasks in a fast-paced environment.
• Humble, eager to learn, proactive team player.
• Time management and adaptability across projects.
• Bonus: accounting knowledge and multilingual abilities.

Responsabilidades

• Lead customer onboarding with system configuration and training.
• Build relationships with customers and act as trusted advisor.
• Configure and optimize account settings for clients.
• Conduct product training via video conferences.
• Perform regular follow-ups to boost engagement.
• Serve as primary contact for onboarding questions.
• Develop product expertise to assist customers effectively.
• Troubleshoot technical issues and provide solutions.
• Assess customer needs and suggest best configurations.
• Gather feedback for product teams to drive improvements.
• Create onboarding materials and best practices.
• Collect requirements, coordinate data migration and validation.
• Escalate issues in coordination with CSM and CX teams.

Conocimientos

Communication skills

Problem solving

Project ownership

Time management

Adaptability

Customer focus

B2B SaaS experience

French language

Educación

Degree in STEM field

Herramientas

CRM systems

Video conferencing tools

Descripción del empleo

Guesty is seeking an Associate Professional Service Consultant to onboard and enable clients on our hospitality platform. You will lead onboarding, train users, and optimize configurations while building trusted relationships with customers.

The role emphasizes problem solving, product expertise, and proactive, cross-functional collaboration. The position is remote with Barcelona-based hybrid work options; strong French language skills and SaaS experience are highly valued.