Reverse Logistics Team Lead — Returns & Repairs

Jingdong Development France; Madrid; On-site; EUR 46,000 - 68,000; Full time

Job summary

JINGDONG Logistics (JD Logistics) in Madrid is seeking a seasoned reverse logistics leader to manage a high‑performing team. You will oversee daily operations, drive efficiency, and align with customer service and warehousing to ensure smooth returns processing.

The ideal candidate has a bachelor's degree in logistics or related field, 3+ years in reverse logistics with leadership, and a data‑driven mindset.

Qualifications

• Bachelor's degree in Logistics or related field required or preferred.
• 3+ years in reverse logistics or supply chain management with leadership experience.
• Strong analytical and problem-solving skills with data-driven decision making.

Responsibilities

• Oversee daily reverse logistics operations: inbound processing, inspection, repair coordination, and outbound disposition.
• Develop strategies to optimize reverse logistics, reduce costs, and improve customer satisfaction.
• Monitor KPIs such as return rates, processing times, and resolution rates; implement corrective actions.
• Train, mentor, and evaluate team members to foster a high-performance culture and safety compliance.
• Collaborate with customer service, warehousing, and quality control to streamline reverse logistics workflows.
• Manage inventory of returned products with accurate record-keeping and proper handling.
• Identify and resolve operational issues and bottlenecks; drive continuous improvement.
• Prepare reports on team performance, process efficiency, and cost analysis for management.
• Stay updated on industry best practices and emerging technologies in reverse logistics.

Skills

Strong communication

Analytical thinking

Team leadership

WMS proficiency

Data-driven decisions

Cross-functional collaboration

Adaptability

Education

Bachelor's degree in Logistics, Supply Chain, Business Administration, or related field

Tools

WMS

Job description

JINGDONG Logistics (JD Logistics) in Madrid is seeking a seasoned reverse logistics leader to manage a high‑performing team. You will oversee daily operations, drive efficiency, and align with customer service and warehousing to ensure smooth returns processing.

The ideal candidate has a bachelor's degree in logistics or related field, 3+ years in reverse logistics with leadership, and a data‑driven mindset.