Reverse Team Leader

JING DONG DEVELOPMENT SPAIN SLU; Madrid; On-site; EUR 42,000 - 65,000; Full time

Job summary

JINGDONG Logistics in Madrid is seeking a Reverse Logistics Team Lead to oversee daily operations, drive process improvements, and lead a skilled team in a fast-paced environment.

You will monitor KPIs, coordinate with Customer Service and Warehousing, and implement strategies to reduce costs while maintaining high service levels. A 3+ year track record in reverse logistics with leadership experience is required.

Qualifications

• Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or related field.
• 3+ years of experience in reverse logistics or supply chain management, with at least 1 year in a leadership role.
• Proven ability to lead, motivate, and develop a team.
• Strong understanding of reverse logistics principles, processes, and best practices.

Responsibilities

• Oversee the daily operations of the reverse logistics team, including inbound processing, quality inspection, repair coordination, and outbound disposition.
• Develop and implement strategies to optimize reverse logistics processes, reduce costs, and improve customer satisfaction.
• Monitor KPIs such as return rates, processing times, and resolution rates, and implement corrective actions as needed.
• Train, mentor, and evaluate team members, fostering a high-performance culture and ensuring adherence to company policies and safety regulations.
• Collaborate with other departments, including customer service, warehousing, and quality control, to streamline reverse logistics workflows.
• Manage inventory of returned products, ensuring accurate record-keeping and proper handling.
• Identify and resolve operational issues and bottlenecks, implementing continuous improvement initiatives.
• Prepare reports on team performance, process efficiency, and cost analysis for management.
• Stay updated on industry best practices and emerging technologies in reverse logistics.

Skills

Leadership

Reverse logistics

WMS

Analytics

Education

Bachelor's degree

Tools

WMS

ERP systems

Job description

Who We Are

At JINGDONG Logistics (JD Logistics), part of JD.com, we are a leading technology-driven supply chain and logistics solutions provider under JD.com. Built on deep expertise in automation, smart fulfilment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience. Our integrated networks span warehouse management, line-haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations, ensuring speed, reliability, and precision at every stage.

Our Global Reach

JINGDONG Logistics has developed one of the most extensive logistics infrastructures in the world, managing more than 3,600 warehouses with over 34 million square meters of space. Our Global Smart Supply Chain Network combines highly automated warehousing with robust international transportation solutions, enabling seamless cross-border movement. Today, we operate 130+ bonded, direct mail, and overseas warehouses across 23 countries and regions, supported by our global brands, JoyLogistics and JoyExpress, as we continue scaling JD.com’s international logistics footprint. Learn more about who we are and what we do: https://www.jingdonglogistics.com/

What We Offer

Joining JD Logistics means helping shape the future of global supply chain and logistics. You’ll work with smart warehousing, autonomous delivery, and innovative technology that keeps goods moving worldwide. With a competitive salary, great locations, and a supportive, people-first culture, you’ll have the space to take on meaningful challenges, grow your skills, and make a real impact in a fast-evolving industry.

About The Team

You’ll be joining the JINGDONG Logistics team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment. Lead and manage a team responsible for reverse logistics operations, ensuring efficient and effective processing of returns, exchanges, and repairs for JD.com.

Responsibilities

• Oversee the daily operations of the reverse logistics team, including inbound processing, quality inspection, repair coordination, and outbound disposition.
• Develop and implement strategies to optimize reverse logistics processes, reduce costs, and improve customer satisfaction.
• Monitor key performance indicators (KPIs) such as return rates, processing times, and resolution rates, and implement corrective actions as needed.
• Train, mentor, and evaluate team members, fostering a high-performance culture and ensuring adherence to company policies and safety regulations.
• Collaborate with other departments, including customer service, warehousing, and quality control, to streamline reverse logistics workflows.
• Manage inventory of returned products, ensuring accurate record-keeping and proper handling.
• Identify and resolve operational issues and bottlenecks, implementing continuous improvement initiatives.
• Prepare reports on team performance, process efficiency, and cost analysis for management.
• Stay updated on industry best practices and emerging technologies in reverse logistics.

Qualifications

• Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field.
• 3+ years of experience in reverse logistics or supply chain management, with at least 1 year in a leadership role.
• Proven ability to lead, motivate, and develop a team.
• Strong understanding of reverse logistics principles, processes, and best practices.
• Excellent analytical and problem-solving skills, with a data-driven approach to decision-making.
• Proficient in using warehouse management systems (WMS) and other relevant software.
• Strong communication, interpersonal, and organizational skills.
• Ability to work effectively in a fast-paced and dynamic environment.

At JINGDONG Logistics, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.

About us

What started as one bold idea in China has grown into one of the world's most trusted technology and supply chain businesses. Today, JD.com (JINGDONG) serves more than700 million customers, using technology, logistics and innovation to create smarter, faster and more connected experiences. From retail and logistics to technology, healthcare and beyond, we're solving real-world challenges and making everyday life easier. As we continue to grow, so do the opportunities for the people who grow with us.

Our global business

Our teams work across 20+ countries and regions, building smarter supply chains and helping businesses and communities connect across borders. From technology hubs and retail operations to logistics networks and corporate teams, we're creating opportunities to learn, collaborate and make an impact on a global scale. Whether you're joining us in Europe, the Middle East, Asia or the Americas, you'll be part of one global team working towards a shared purpose.

So let's do this. Let's deliver joy.