Reverse Processing Team Leader

JD.COM; Madrid; On-site; EUR 30,000 - 42,000; Full time

Job summary

JD Logistics in Madrid is seeking an organized frontline operations supervisor to lead the returns processing zone, manage teams of returns processing operators, and ensure rapid processing of returned inventory with maximum value recovery.

You will track hourly throughput, enforce strict product-grading criteria, maintain a clean, structured floor, and ensure compliance with local logistics regulations and safety standards.

Qualifications

• Experience leading large teams in high-volume reverse logistics.
• Proven track record with WMS and RF scanners.
• Fluent in English and Spanish; Mandarin a plus.

Responsibilities

• Lead daily reverse shift operations including returns intake and inspection.
• Enforce grading criteria and maximize value recovery.
• Direct frontline staff and monitor hourly throughput.
• Ensure compliance with local labor and safety regulations.

Skills

Team leadership

Frontline floor supervision

WMS experience

RF barcode scanning

Data logging

Tools

Warehouse Management System (WMS)

RF barcode scanners

Job description

JINGDONG Logistics (JD Logistics) is the logistics arm of JD.com and one of the world's leading technology-driven supply chain solutions providers. Leveraging advanced expertise in automation, intelligent logistics, and data-driven operations, we deliver end-to-end logistics solutions that help businesses grow while enhancing customer experience.

Our capabilities span the entire supply chain, including warehousing, line-haul transportation, last-mile delivery, bulky goods logistics, cold chain solutions, and cross-border operations. Our mission is simple: to deliver speed, reliability, and operational excellence at every stage of the supply chain.

Context of the Position

As part of our strategic international expansion, JD Logistics is establishing its core infrastructure within the Spanish market. This is a critical greenfield deployment phase, which requires our founding leadership team to manage high operational fluidity, establish local processes from the ground up, and translate centralized global capabilities into localized execution.

This position is designed for an organized, process-driven frontline operational leader who excels on the warehouse floor. The role demands an execution-focused supervisor who can manage teams of returns processing operators, enforce precise product grading criteria, and maintain an organized, clutter-free reverse logistics environment.

The Mission & Core Scope

• The Mission: Lead, motivate, and direct daily reverse shift operations (returns intake, item inspection, quality grading, and system registration) to ensure returned inventory is processed rapidly and channeled to its next destination with maximum value recovery.
• The Scope: You will take direct, hands-on floor responsibility for the returns processing zone and its personnel, tracking hourly processing throughput, resolving system-status mismatches, and enforcing compliance with Convenio Colectivo de Logística de Madrid.

Crucial Expectations & Performance Targets

To provide a clear understanding of the accountability required, the successful candidate will be evaluated on the following key metrics during the initial 6 to 12 months:

• Hourly Processing & Grading Throughput: Successfully manage shift execution to meet or exceed target metrics for processed return units, keeping returns backlogs and station congestion to an absolute minimum.
• Grading Accuracy & Quality Control: Enforce strict compliance with our corporate product-grading matrices, ensuring operators correctly identify resellable stock, damaged goods, or warranty items, thereby minimizing inventory errors.
• Frontline Labor and Safety Management: Oversee real-time operator allocation across unpacking, inspecting, and repacking stations, tracking attendance, and ensuring full compliance with warehouse safety protocols.
• Clean-Floor & Sorting Discipline: Maintain a highly structured, organized work area, ensuring processed items are structurally segregated, palletized, and routed to the correct destination (put-away, refurbishment, or liquidation) instantly.

Position Requirements

• Greenfield Launch Expertise: You must have a verified background of acting as a team leader, returns coordinator, or senior supervisor within a high-volume e-commerce reverse logistics center, returns processing department, or technical refurbishment hub during a site launch or major peak season.
• Frontline Floor Mastery: Proven experience leading fast-paced teams of industrial operators (20+ workers) and deep familiarity with Warehouse Management Systems (WMS), data logging, item disposition codes, and RF barcode scanning equipment.
• Language Proficiency: Professional fluency in English and Spanish is mandatory to ensure clear operational alignment with international management and fluent direction of local floor staff. Knowledge of Mandarin is a valuable asset.
• Operational Flexibility: High adaptability regarding shift structures and changing operational priorities as inbound returns volumes fluctuate during post-peak cycles.

Diversity & Inclusion

At JD Logistics, we are committed to building an inclusive workplace where everyone can thrive.

We are proud to be an Equal Opportunity Employer. Employment decisions are made based on qualifications, merit, and business needs, regardless of race, ethnicity, gender, gender identity, sexual orientation, age, disability, religion, or any other characteristic protected by applicable law.

Ready to Build the Future of Logistics?

Take the next step in your career and join one of the world's fastest-growing logistics companies.

Apply today and help shape the future of intelligent logistics with JD Logistics.