Reverse Logistics Lead: Drive Returns & Efficiency

JD.COM; Madrid; On-site; EUR 42,000 - 60,000; Full time

Job summary

JINGDONG Logistics is seeking aReverse Logistics Team Lead at our Madrid site to oversee daily reverse logistics operations, optimize processes, and drive cost reductions. You will manage a team, monitor KPIs, and collaborate with customer service and warehousing to ensure top-quality outcomes.

The role emphasizes leadership, data-driven decision making, and the use of WMS and ERP systems to streamline workflows in a fast-paced environment.

Qualifications

• Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field.
• 3+ years reverse logistics or supply chain management, with at least 1 year in a leadership role.
• Proven ability to lead, motivate, and develop a team.
• Strong understanding of reverse logistics principles, processes, and best practices.
• Analytical and data-driven decision making.
• Proficient in using WMS and other relevant software.

Responsibilities

• Oversee the daily operations of the reverse logistics team, including inbound processing, quality inspection, repair coordination, and outbound disposition.
• Develop and implement strategies to optimize reverse logistics processes, reduce costs, and improve customer satisfaction.
• Monitor KPIs such as return rates, processing times, and resolution rates, and implement corrective actions as needed.
• Train, mentor, and evaluate team members, fostering a high-performance culture and ensuring adherence to company policies and safety regulations.
• Collaborate with other departments, including customer service, warehousing, and quality control, to streamline reverse logistics workflows.
• Manage inventory of returned products, ensuring accurate record-keeping and proper handling.
• Identify and resolve operational issues and bottlenecks, implementing continuous improvement initiatives.
• Prepare reports on team performance, process efficiency, and cost analysis for management.
• Stay updated on industry best practices and emerging technologies in reverse logistics.

Skills

Leadership

Analytics

Communication

Team motivation

Problem solving

Education

Bachelor's degree in Logistics, Supply Chain or related field

Tools

WMS software

ERP systems

Job description

JINGDONG Logistics is seeking aReverse Logistics Team Lead at our Madrid site to oversee daily reverse logistics operations, optimize processes, and drive cost reductions. You will manage a team, monitor KPIs, and collaborate with customer service and warehousing to ensure top-quality outcomes.

The role emphasizes leadership, data-driven decision making, and the use of WMS and ERP systems to streamline workflows in a fast-paced environment.