Reverse Logistics Team Lead – Optimize Returns & Repairs

JING DONG DEVELOPMENT SPAIN SLU; Madrid; On-site; EUR 42,000 - 65,000; Full time

Job summary

JINGDONG Logistics in Madrid is seeking a Reverse Logistics Team Lead to oversee daily operations, drive process improvements, and lead a skilled team in a fast-paced environment.

You will monitor KPIs, coordinate with Customer Service and Warehousing, and implement strategies to reduce costs while maintaining high service levels. A 3+ year track record in reverse logistics with leadership experience is required.

Qualifications

• Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or related field.
• 3+ years of experience in reverse logistics or supply chain management, with at least 1 year in a leadership role.
• Proven ability to lead, motivate, and develop a team.
• Strong understanding of reverse logistics principles, processes, and best practices.

Responsibilities

• Oversee the daily operations of the reverse logistics team, including inbound processing, quality inspection, repair coordination, and outbound disposition.
• Develop and implement strategies to optimize reverse logistics processes, reduce costs, and improve customer satisfaction.
• Monitor KPIs such as return rates, processing times, and resolution rates, and implement corrective actions as needed.
• Train, mentor, and evaluate team members, fostering a high-performance culture and ensuring adherence to company policies and safety regulations.
• Collaborate with other departments, including customer service, warehousing, and quality control, to streamline reverse logistics workflows.
• Manage inventory of returned products, ensuring accurate record-keeping and proper handling.
• Identify and resolve operational issues and bottlenecks, implementing continuous improvement initiatives.
• Prepare reports on team performance, process efficiency, and cost analysis for management.
• Stay updated on industry best practices and emerging technologies in reverse logistics.

Skills

Leadership

Reverse logistics

WMS

Analytics

Education

Bachelor's degree

Tools

WMS

ERP systems

Job description

JINGDONG Logistics in Madrid is seeking a Reverse Logistics Team Lead to oversee daily operations, drive process improvements, and lead a skilled team in a fast-paced environment.

You will monitor KPIs, coordinate with Customer Service and Warehousing, and implement strategies to reduce costs while maintaining high service levels. A 3+ year track record in reverse logistics with leadership experience is required.