Outbound Operations Lead - Speed, Efficiency & Team Impact

JING DONG DEVELOPMENT SPAIN SLU; Madrid; On-site; EUR 42,000 - 65,000; Full time

Job summary

JINGDONG Logistics in Madrid seeks an experienced logistics supervisor to lead the outbound team, coordinating picking, packing and related tasks to meet daily deadlines.

You will monitor all outbound stages in real time, resolve customer-reported issues with couriers, and drive efficiency and standardization across operations. Collaboration with cross-functional teams and ongoing staff training are essential to success.

Responsibilities

• Team Management and Task Allocation: for outbound team members; coordinate picking, packing, and other tasks to meet time requirements.
• Process Monitoring and Exception Handling: monitor outbound stages in real time; resolve customer-reported issues and liaise with courier companies.
• Efficiency Optimization and Standard Compliance: analyze outbound data; optimize processes and space utilization; promote standardized work procedures.
• Staff Training and Safety Management: organize skill training; enforce safety standards and reduce operational risks.
• Cross-Department Collaboration and Data Feedback: coordinate with logistics and customer service for inventory and order fulfillment; drive process improvements.

Job description

JINGDONG Logistics in Madrid seeks an experienced logistics supervisor to lead the outbound team, coordinating picking, packing and related tasks to meet daily deadlines.

You will monitor all outbound stages in real time, resolve customer-reported issues with couriers, and drive efficiency and standardization across operations. Collaboration with cross-functional teams and ongoing staff training are essential to success.