Resort IT Helpdesk: Guest‑First Tech Support

Sani/Ikos Group; Palma; On-site; EUR 28,000 - 42,000; Full time

Benefits offered by this job

Award-winning beachfront resort group

Supportive development environment

Broad hospitality technology exposure

Direct contribution to guest journeys

Job summary

Sani/Ikos Group is seeking an IT Helpdesk professional to provide responsive, discreet IT support for associates, guests, and suppliers across the resort. You will help keep Opera PMS and guest-facing systems stable, ensuring every guest journey is supported to five-star standards.

The role focuses on triage, incident logging, and rapid resolution of hardware, software, and connectivity issues, with emphasis on guest experience and data security.

Qualifications

• > Bachelor’s degree or equivalent in IT or related field.
• > At least 2 years’ experience in a helpdesk or IT support role; hotel/resort experience preferred.
• > Working knowledge of Oracle Opera PMS.
• > Practical knowledge of Microsoft 365, Windows Server, Hyper‑V and Azure.
• > Experience with backup processes, ideally Veeam.
• > Excellent verbal and written English communication skills.
• > Strong problem-solving, reporting and documentation skills.

Responsibilities

• Act as the first point of contact for IT requests by phone, email and in person, logging, prioritising and resolving issues within SLAs.

Skills

Guest-focused

Discreet

Calm under pressure

Team player

Flexible shifts

Education

Bachelor’s degree in Information Technology

Tools

Oracle Opera PMS

Microsoft 365

Windows Server

Hyper‑V

Azure

Veeam

Job description

Sani/Ikos Group is seeking an IT Helpdesk professional to provide responsive, discreet IT support for associates, guests, and suppliers across the resort. You will help keep Opera PMS and guest-facing systems stable, ensuring every guest journey is supported to five-star standards.

The role focuses on triage, incident logging, and rapid resolution of hardware, software, and connectivity issues, with emphasis on guest experience and data security.