Guest Relations Agent

Sani/Ikos Group; Estepona; On-site; EUR 18,000 - 26,000; Full time

Benefits offered by this job

Daily transportation

Full board meals

Accommodation support

Job summary

Sani/Ikos Group is seeking a Front Office/Guest Relations Agent for a 7-month assignment in Spain (Estepona and Mallorca). You will welcome guests, handle inquiries, and coordinate with departments to deliver seamless service in a luxury resort environment.

The role requires fluent English and a second language (Russian, German or French), with computer literacy and knowledge of Opera or Fidelio. A Hospitality/Tourism degree is preferred, with strong communication and problem-solving skills.

Qualifications

• Fluent English and a second language (Russian, German or French).
• Proficient computer literacy and hospitality software knowledge (Opera, Fidelio).
• Degree or diploma in Hospitality or Tourism.

Responsibilities

• Guest Welcome: greet guests on arrival and ensure they feel valued.
• Guest Support: handle inquiries, requests and complaints promptly.
• VIP Service: assist with VIP arrivals, room arrangements and personalized touches.
• Coordination: communicate guest needs to departments for seamless service.
• Feedback: collect guest feedback and follow up to ensure satisfaction.
• Standards: maintain lobby and guest areas to hotel standards.

Skills

Fluent English

Multilingual (Russian/German/French)

Education

Hospitality or Tourism degree

Tools

Opera

Fidelio

Job description

About the job

Rooms Division: Guest Relations Agent

Locations: Spain Estepona, Mallorca

Duration: 7 months, between March-November

At Sani/Ikos Group, the Front Office department plays a pivotal role in guest experiences. Our Front Office Team orchestrates unforgettable holiday experiences with seamless check-ins, personalized recommendations, and world-class service.

Whether as a Front Office and Guest Relations Agent or an e-Concierge team member, guest interaction is at the heart of what we do.

Responsibilities

Guest Welcome: Greet guests warmly on arrival and ensure they feel valued throughout their stay.

Guest Support: Handle guest inquiries, special requests, and complaints promptly and professionally.

VIP Service: Assist with VIP arrivals, room arrangements, and personalized touches.

Coordination: Communicate guest needs and preferences to relevant departments to ensure seamless service.

Feedback: Collect guest feedback and follow up to ensure satisfaction and resolve any issues.

Standards: Maintain lobby and guest areas in line with hotel presentation and service standards.

About you

You have proven experience in a relevant position, preferably in a 5-star resort or hotel environment. You are fluent in English, as well as a second language (Russian, German, or French). You possess computer literacy and knowledge of hospitality software such as Opera or Fidelio. You hold a degree or diploma in Hospitality or Tourism. Finally, you demonstrate strong communicative, interpersonal, managerial, and problem-solving skills.

Our promise

We're ready to invest in your potential and provide the launchpad for a rewarding, high-impact career. If you're ready to commit your energy, we'll give you the resources to develop quickly.

• Accelerated growth path: We focus on training and development from day one, providing unique programmes designed to fast-track your skills and open the door to supervisory and mid-level roles faster than anywhere else. From structured onboarding and continuous learning through our global e-learning platform, training academies, masterclasses and workshops-enhanced by exclusive academic partnerships such as eCornell - to transparent performance management and leadership development, we support your growth, empower your impact and help you shape your career from day one. At the same time, we foster teamwork and a strong sense of community through our internal communication tools, where people connect, collaborate, share knowledge and celebrate success.
• Quality mentorship: You'll join high-performing teams, benefiting from direct mentorship and working alongside exceptional senior leaders who are invested in your success and professional evolution.
• Job security and financial stability: As a fast-growing and financially solid group, we offer stability and a competitive remuneration package that allows you to plan your future with confidence and focus on developing your leadership skills, complemented by daily transportation, full board meals, and support finding local accommodation.