IT Helpdesk Agent — Hospitality Tech Support

Hyatt; Islas Baleares; Sur place; EUR 25 000 - 38 000; Plein temps

Avantages offerts par ce poste

Company-paid health insurance

Discounts at Hyatt hotels

12 complimentary hotel nights per year

Payflow

Salary access flexibility

Résumé du poste

Hyatt in Palma de Mallorca, Spain, is seeking an IT Helpdesk Agent to join our team and serve as the first point of contact for colleagues and hotel teams.

You will troubleshoot, document incidents, manage user access, and escalate complex issues to specialists, while delivering clear updates. The role requires strong English communication and the ability to thrive in a fast-paced hospitality environment. Experience with ticketing systems and delivering exceptional customer service is expected.

Qualifications

• Experience: At least 1–2 years in a support role; hospitality experience is a plus.
• Education: IT vocational training or a bachelor’s degree in Computer Science or Information Technology is preferred. Significant work experience may be accepted.
• Computer skills: Very good knowledge of Microsoft Office; knowledge of network infrastructure is a plus; knowledge of Oracle PMS or POS solutions is helpful.

Responsabilités

• Providing first-level technical support for colleagues in hotels and offices.
• Documenting interactions, incidents, and resolutions in the ticketing system.
• Acting as the single point of contact and taking ownership of issues from the time they are reported through to resolution.
• Administering and maintaining user access to all managed systems and applications.
• Providing ongoing updates to colleagues and hotel teams on the status of their requests.
• Triaging tickets to the appropriate support groups, including escalating major incidents appropriately.
• Working with Senior Agents and Level 2 support teams to route issues to the appropriate groups.
• Demonstrating a commitment to Hyatt’s core values.

Connaissances

Customer service

English proficiency

Communication skills

Problem solving

Formation

IT vocational training

Bachelor’s degree in Computer Science or Information Technology

Outils

Microsoft Office

Networking basics

Oracle PMS

POS solutions

Description du poste

Hyatt in Palma de Mallorca, Spain, is seeking an IT Helpdesk Agent to join our team and serve as the first point of contact for colleagues and hotel teams.

You will troubleshoot, document incidents, manage user access, and escalate complex issues to specialists, while delivering clear updates. The role requires strong English communication and the ability to thrive in a fast-paced hospitality environment. Experience with ticketing systems and delivering exceptional customer service is expected.