Resident Experience Concierge

Greystar; Madrid; Presencial; EUR 24.000 - 32.000; Jornada completa

Descripción de la vacante

Greystar is seeking a receptionist to enhance the stay experience for residents and guests in Madrid. You will be part of the reception team, handling customer service, administrative tasks, and contributing to occupancy and retention.

Responsibilities include check-in/out, payments, inquiries, and coordinating with maintenance and other teams to ensure smooth daily operations. Fluent English and flexible scheduling are essential.

Formación

• Proficient in Microsoft Office suite (Word, Excel, Outlook).
• Experience using PMS, CRM, and booking platforms.
• Ability to work in multicultural environments and rotate schedules.

Responsabilidades

• Support guest experience and assistance during stay.
• Handle inquiries, reservations, and check-in/check-out processes.
• Deliver high-quality customer service and proactive assistance.
• Manage phone calls and direct to appropriate teams.
• Assist with payments, invoicing, and cash handling.
• Prepare operational reports and maintain records.
• Coordinate with maintenance and show flats where needed.
• Ensure compliance with internal policies and regulations.

Conocimientos

Reception experience

Customer service

English proficiency

MS Office

PMS

CRM

Mews

Yardi

Team player

Flexible schedule

Educación

General education

Herramientas

Mews

Yardi

Descripción del empleo

Greystar is seeking a receptionist to enhance the stay experience for residents and guests in Madrid. You will be part of the reception team, handling customer service, administrative tasks, and contributing to occupancy and retention.

Responsibilities include check-in/out, payments, inquiries, and coordinating with maintenance and other teams to ensure smooth daily operations. Fluent English and flexible scheduling are essential.