Concierge: Curate Seamless Guest Experiences

EDITION; Madrid; Presencial; EUR 20.000 - 26.000; Jornada completa

Descripción de la vacante

Edition Hotels in Madrid is seeking a Front Desk/Guest Services Associate to greet guests, handle requests, and provide information about local attractions. You will coordinate with various departments to ensure guest satisfaction and maintain high service standards throughout the shift.

Ideal candidates will communicate clearly, work well in a team, and represent the brand with professionalism. Full-time position based in Madrid, with a focus on guest experience and operational excellence.

Formación

• High school diploma or GED is required.
• No related work experience is necessary.
• No supervisory experience is required.

Responsabilidades

• Respond to guest requests for arrangements and services, coordinating with relevant teams.
• Answer calls, messages, and inquiries promptly and accurately.
• Maintain up-to-date information about the property and local area to assist guests.
• Ensure professional appearance and adherence to hotel policies and procedures.
• Support team to meet service standards and handle guest concerns with courtesy.

Conocimientos

Guest service

Clear communication

Teamwork

Educación

High school diploma or GED

Descripción del empleo

Edition Hotels in Madrid is seeking a Front Desk/Guest Services Associate to greet guests, handle requests, and provide information about local attractions. You will coordinate with various departments to ensure guest satisfaction and maintain high service standards throughout the shift.

Ideal candidates will communicate clearly, work well in a team, and represent the brand with professionalism. Full-time position based in Madrid, with a focus on guest experience and operational excellence.