Reservations Supervisor - Six Senses Quexigal Palace (New Hotel Opening)

InterContinental Hotels Group; Cebreros; On-site; EUR 30,000 - 42,000; Full time

Job summary

Six Senses Quexigal Palace in Spain seeks a Reservation Supervisor to lead Reservations hosts, oversee daily operations, and ensure service quality across booking processes.

You will train staff, manage room allocations and rate strategies with a focus on occupancy and guest satisfaction, while maintaining Six Senses guidelines and LQA standards. Fluency in English and Spanish is required and experience with PMS/GDS/CRS is preferred.

Qualifications

• High school diploma or equivalent; 2 years’ experience in a similar hotel operation.
• Strong MS Office skills and hotel systems (PMS, GDS, CRS).
• Fluent in English and Spanish; additional languages preferred.
• Valid authorization to work in Spain with applicable visa/work permit.

Responsibilities

• Supervise and direct Reservations hosts in day-to-day responsibilities.
• Ensure Reservations hosts' checklist is completed daily and other tasks.
• Assign hosts to respond promptly to incoming correspondence.
• Assist and conduct trainings regarding Reservations.
• Keep control on travel agent allotment.
• Supervise and assist in all allocation of rooms.
• Ensure hosts are familiar with guest rooms, spa, dining, and selling techniques.
• Ensure hosts run daily reports for Reservation and Sales/Marketing.
• Process new reservations, updates, deposits, emails within 24 hours, and related duties.
• Assist in determining room rates based on resort selling tactics.
• Assist the Reservations Manager to maximize occupancy and ADR.
• Uphold Six Senses guidelines and standards; meet or exceed benchmarks.
• Adhere to LQA standards and guest comments.

Skills

MS Office

PMS

GDS

CRS

English

Spanish

Education

High school diploma or equivalent

Hospitality diploma/degree

Tools

MS Office Suite

PMS

GDS

CRS

Job description

Duties and Responsibilities

As Reservation Supervisor, I willassume full responsibility for theefficientoperation in the following:

• Supervise and direct Reservations hosts in their day-to-day responsibilities.
• Ensure Reservations hosts' checklist is completed daily and other assigned tasks.
• Assign Reservations hosts to respond promptly to incoming correspondence.
• Assist and handles all trainings regarding Reservations.
• Keep control on travel agent allotment.
• Supervise and assist in all allocation of rooms.
• Ensure Reservations hosts are familiar with all guest rooms, spa, dinning and selling techniques, resort facilities, services, hours of operation, key personnel,special activities, functions in the hotel and to ensure proper follow up on all special guest requests.
• Ensure Reservations hosts run daily reports for Reservation department, operational departments, Sales & Marketing.
• Process new reservations, update and clean up reservations, process advance deposits, answer reservations inbox emails within 24 hours, process reports (No Shows, ORS Comments, Commission, etc.) and other reservation related duties as assigned.
• Assist in determine room rates based on the selling tactics of the resort.
• Assist the Reservations Manager to achieve the maximum possible occupancy and average room rate to meet forecasted and budgeted figures.
• Upkeep Six Senses guidelines and standards of service and operation. My performance benchmarks are maintained and exceeded.
• Strictly adhere to LQA standards and guest comments.

Qualifications

To execute the position of Reservation Supervisor, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:

• High school diploma or equivalent and at least 2 years' experience in a similar hotel operational setting. Hospitality diploma/degreefrom a recognized hospitality school is preferred.
• Technical skills include advanced MS Office - Word, Excel, PowerPoint and Outlook. I am also familiar with various hotel systems including PMS, GDS and CRS platforms. I have knowledge of hotel/resort and policies regarding reservations, discounts and detailed procedures in handling local and overseas room bookings.
• Fluent in English and Spanish; I understand that additional languages are preferred.
• Valid authorization to work in Spain is required. Applicants must hold the appropriate visa and/or work permit where applicable. European visa or valid work permit required.

The above is intended to provide an overview of the role and responsibilities for a Reservation Supervisor at Six Senses Quexigal Palace It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.

Six Senses Quexigal Palace is an equal opportunity employer. This policy applies to all terms and conditions of employment.