Reservations Agent CRO Madrid

Hesperia group; Madrid; Presencial; EUR 21.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Employee rate benefits

Descripción de la vacante

Minor Hotels in Madrid is hiring a Booking Agent (M/F) to join the Reservation Department and manage bookings across direct and indirect channels from request to confirmation.

You will provide hotel information, perform up-selling and cross-selling to grow revenue, and ensure excellent service. English proficiency and full‑time, in-person availability are required.

Join a dynamic, multinational group and benefit from training, mobility, and staff rates.

Formación

• Flexibility, proactivity and goal-oriented attitude.
• Flexible schedule and full‑time availability.
• Training in Hospitality or Tourism preferred.
• Sales experience in reservations or commercial area valued.
• Customer service experience preferred.
• English language required.
• Willingness to work in person on a full-time basis.

Responsabilidades

• Process reservations from request to confirmation and provide hotel information.
• Upsell and cross-sell to increase revenue.
• Ensure compliance with reservation channels for Minor Hotels Madrid.
• Carry out face-to-face client service in the Madrid office.

Conocimientos

Flexibility

Proactivity

Goal orientation

Schedule flexibility

Sales skills

Customer service experience

English proficiency

Face-to-face work

Educación

Hospitality/Tourism training

Descripción del empleo

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Reservations Agent CRO Madrid

Date: Aug 17, 2026

Location: Madrid, ES Spain

Department: Other

Minor Hotels is a global hospitality group operating over 550 hotels, resorts and residences in 56 countries in Asia-Pacific, the Middle East, Africa, the Indian Ocean, Europe and the Americas. As a hotel owner, operator and investor, Minor Hotels fulfils the needs and desires of today's global travellers through its diverse portfolio of eight hotel brands – Anantara, Avani, Elewana, NH, NH Collection, nhow, Oaks and Tivoli.As part of Minor Hotels, the region of Minor Hotels Europe & Americas is responsible for more than 350 properties in 30 countries and plans to grow across all segments, with a focus on its upper-upscale and luxury brands.

Are you passionate about hospitality and the art of welcoming?

Join the Reservation Department Minor Hotels in Madrid and start your professional career in one of the largest international groups in the hotel sector, with around 530 hotels and resorts worldwide.

At Minor Hotels, our employees are one of our most important assets. Your passion, leadership, motivation and daily dedication to delivering excellent service are the reason for our success.

ROLE AND RESPONSABILITIES:

As a Booking Agent (M/F), you will report to the Supervisor of Central Reservation Office of Minor Hotels in Madrid and will be responsible for ensuring compliance with the reservation service in the different channels, direct or indirect, from the reservation request until its confirmation, provide information about the hotels, products and services offered. He will also be responsible for carrying out up-selling and cross-selling actions, actively contributing to the increase in revenue and decisively exceeding customer expectations, guaranteeing an excellent service.

We are recruiting BOOKING AGENT (M/F) to our offices in Madrid

WE LOOK FOR CANDIDATES WITH:

• . Flexibility, Proactivity and liking to work by objectives;
• . Schedule Flexibility;
• . Training in Hospitality, Tourism or similar (preferential factor);
• . Sales skills (experience in reservation management or in the commercial area will be valued);
• . Experience in customer service (preferential factor);
• . Knowledge of English is a must;
• . Availability to carry out full-time face-to-face functions

WE OFFER:

• - Integration in a dynamic team, focused on a service of excellence
• - Remuneration compatible with the role
• - Continuous Training Plan to enhance career development
• - Access to the e-learning training platform
• - Possibility of functional, national and/or international mobility
• - Incentives and Benefits Plan
• - 40, 30 hours per week
• . Special rates for employees, family and friends in the several services of the Minor, National and International Group. Accommodation . F&B, among others;
• . Credits awarded based on years of service to convert stays or meals at Minor, National and International Group hotels, resorts and restaurants

Health and wellness:

• . Health insurance

This could be your opportunity to start a professional career in one of the largest international groups in the hotel sector.

We count on you!

Minor Hotels Europe & Americas is dedicated to fostering an inclusive working environment where every individual is valued and equally encouraged. We warmly welcome individuals from all backgrounds and abilities.

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