Reservations Agent CRO Madrid

Minor Hotels Europe and Americas; Madrid; Presencial; EUR 21.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Dynamic team

Training plan

Mobility (national/international)

Incentives and benefits

Descripción de la vacante

Minor Hotels in Madrid is seeking a Booking Agent to join our Central Reservation Office. You will manage reservations across channels from request to confirmation, provide information on hotels and services, and contribute to up-selling and revenue growth while delivering excellent service.

Requirements include English fluency, face-to-face full-time availability, and prior experience in reservation management or sales. Training and development opportunities are offered within a dynamic team.

Formación

• Knowledge of English is a must.
• Availability for full-time, face-to-face duties.
• Experience in reservation management or sales is valued.

Responsabilidades

• Manage reservations across channels from request to confirmation.
• Provide information on hotels, products and services.
• Carry out up-selling and cross-selling to increase revenue.
• Deliver excellent service and exceed customer expectations.

Conocimientos

Excellent communication

Sales skills

Customer service

Flexibility

Proactivity

Objectives-driven

Educación

Hospitality/Tourism training

Herramientas

Microsoft Office

Internet

Databases

Descripción del empleo

Are you passionate about hospitality and the art of welcoming?

Join the Reservation Department Minor Hotels in Madrid and start your professional career in one of the largest international groups in the hotel sector, with around 530 hotels and resorts worldwide.

At Minor Hotels, our employees are one of our most important assets. Your passion, leadership, motivation and daily dedication to delivering excellent service are the reason for our success.

ROLE AND RESPONSABILITIES:

As a Booking Agent (M/F), you will report to the Supervisor of Central Reservation Office of Minor Hotels in Madrid and will be responsible for ensuring compliance with the reservation service in the different channels, direct or indirect, from the reservation request until its confirmation, provide information about the hotels, products and services offered. He will also be responsible for carrying out up-selling and cross-selling actions, actively contributing to the increase in revenue and decisively exceeding customer expectations, guaranteeing an excellent service.

We are recruiting BOOKING AGENT (M/F) to our offices in Madrid

This could be your opportunity to start a professional career in one of the largest international groups in the hotel sector.

We count on you!

WE LOOK FOR CANDIDATES WITH:

• Flexibility, Proactivity and liking to work by objectives;
• Excellent communication skills;
• Schedule Flexibility;
• Training in Hospitality, Tourism or similar (preferential factor);
• Sales skills (experience in reservation management or in the commercial area will be valued);
• Experience in customer service (preferential factor);
• Knowledge of English is a must;
• Availability to carry out full-time face-to-face functions
• Computer knowledge: Microsoft Office, Internet, Database, etc.

WE OFFER:

• Integration in a dynamic team, focused on a service of excellence
• Remuneration compatible with the role
• Continuous Training Plan to enhance career development
• Access to the e-learning training platform
• Possibility of functional, national and/or international mobility
• Incentives and Benefits Plan
• 40, 30 hours per week

Leisure:

• Special rates for employees, family and friends in the several services of the Minor, National and International Group. Accommodation . F&B, among others;
• Credits awarded based on years of service to convert stays or meals at Minor, National and International Group hotels, resorts and restaurants

Health and wellness:

• Health insurance