Reservation Internship

Sofitel; Barcelona; On-site; EUR 6,700 - 7,800; Full time

Benefits offered by this job

Study allowance

Meals provided

Reservations dept exposure

Internship training

Career development

Job summary

Sofitel Barcelona Skipper in Barcelona is offering a six-month internship in the Reservations department. You will handle guest inquiries, manage individual and group bookings, and learn Opera PMS and Resaweb in a hands-on environment.

This internship includes a study allowance, one meal per day, and extensive internal training with opportunities for international career development within the group. Candidates must be enrolled in a Hospitality or Business School, be fluent in Spanish and

Qualifications

• Eligibility to intern in Spain from start date; no visa sponsorship.
• Currently enrolled in hospitality or business school.
• Strong social and communication skills.
• Proactive, enthusiastic, and detail-oriented.
• Excellent command of Spanish and English; French is a plus.
• Available for at least 6 months, 5 days/week, 40 hours/week.

Responsibilities

• Handle customer care via phone and email.
• Manage individual and group reservations.
• Use Opera PMS and Resaweb.
• Follow up reservations across channels to ensure perfect service.
• Review all reservations to verify details.

Skills

Social skills

Communication skills

Bilingual English/Spanish

French language

Proactive

Detail-oriented

Learning mindset

Education

Hospitality or Business School enrollment

Tools

Opera PMS

Resaweb

Job description

Company Description

Upscale, 5-star hotel in Barcelona, Port Olympic, being in the city center, but only a few meters from the beach. With an unbeatable location overlooking the sea and close to the beach, it is ideal for business and leisure travelers. It has comfortable rooms, two pools and a gym. For meetings, it has fully equipped rooms that can hold up to 800 people. Our dedication and commitment are centered on meeting the needs of our guests, ensuring they have an exceptional and fulfilling stay in Barcelona. Barcelona, the city of Gaudí, is one of the most vibrant and innovative destinations in the country. It is no surprise that major technological events, such as the Mobile World Congress are hosted here. However, beyond its forward-thinking spirit, Barcelona is deeply rooted in culture and history, essential to understanding its unique character. Sofitel Barcelona Skipper enjoys a privileged location, right across from Barceloneta, the city's most iconic beach. Just a short walk away, guests can explore the enchanting Gothic Quarter, one of Barcelona’s most renowned cultural and historical landmarks. Additionally, the hotel offers excellent connectivity to both the airport and the main train station, ensuring seamless travel for all visitors.

Job Description

• Customer care through phone and email demands.
• Manage individual and group (accommodation) reservations.
• Use of reservation programs: Opera (PMS) and Resaweb.
• Follow up of any reservation no matter the shop channel making them all feel “spoiled”.
• Revise all the reservations on the books to check their validity and details.

Qualifications

• Eligibility (Spain): Candidates must have the legal right to undertake an internship in Spain from the start date. No visa/work permit sponsorship available.
• Currently enrolled in a Hospitality School or a Business School.
• Strong social and communication skills to build valued relationships.
• Proactive, enthusiastic, and detail-oriented.
• Excellent command of Spanish and English; French is a plus.
• Eager to learn (no prior specialization required).
• Available for at least 6 months, 5 days/week, 40 hours/week.

Benefits

• Study allowance of 600 euros per month.
• One meal per day.
• A dynamic internship where you will experience the entire Reservations department.
• Working in a hotel (chain) with a lot of opportunities.
• Excellent opportunities for internal training and schooling during the internship.
• Excellent opportunities for international career development after the internship.