Prácticas en Front Office - SO/ Sotogrande

SmartRecruiters, Inc.; San Roque; On-site; EUR 6,700 - 10,000; Full time

Benefits offered by this job

Monthly allowance

Shared accommodation

Training program undergone

Hotel service discounts

Job summary

SO/ Sotogrande is seeking a friendly Receptionist Trainee to join the Front Office team in Sotogrande, Spain. This internship provides hands-on experience in guest reception, check-in/out, and guest-service delivery within a luxury hotel environment.

You will learn to use the property's management system, assist with inquiries, and support room assignments while developing communication and customer service skills in a high-standard setting.

Qualifications

• Excellent communication in English and Spanish.
• Basic computer skills and ability to learn new software systems quickly.
• Customer-oriented mindset with a friendly and professional demeanor.
• Ability to multitask and work efficiently in a fast-paced environment.
• Positive attitude and eagerness to learn.

Responsibilities

• Welcome and greet guests upon arrival and assist with check-in/check-out processes.
• Process check-ins/check-outs efficiently using the hotel management system.
• Assist the front desk team with guest inquiries and requests.
• Support in managing room allocations and maintaining guest records.
• Handle basic administrative tasks, including calls and emails.
• Shadow experienced staff to understand hotel operations and guest service standards.
• Participate in training sessions to develop customer service and procedures skills.
• Promote hotel services and amenities to enhance guest experience.
• Handle basic financial transactions like cash handling and card processing.
• Collaborate with other departments to ensure seamless guest experiences.

Skills

Multi-tasking

Attention to detail

Customer service

Communication

Education

Agreement with school required

Tools

MS Office

Job description

• Full-time
• Job-Category: Rooms
• Job Type: Internship
• Job Schedule: Full-Time

Company Description

SO/ Sotogrande is a tribute to fashion & design, gastronomy, wellness and golf on the Andalusian coast. Surrounded by green hills and valleys overlooking the Mediterranean, SO/ Sotogrande Spa & Golf Resort is located in a unique enclave. The resort has recovered the welcoming spirit and essence of the old Cortijo de Santa María de la Higuera, turning it into an idyllic place where families and friends celebrate life, enjoy serenity and a healthy and contemporary lifestyle together.

We are looking for a Front Office Intern who is passionate about hospitality, guest service, and delivering exceptional experiences. This opportunity will allow you to gain hands-on experience in the Front Office department, supporting daily reception operations, assisting guests throughout their stay, and participating in key processes such as check-in, check-out, and guest request management. You will develop your communication and customer service skills, gain insight into the operations of a luxury hotel, and contribute to creating memorable experiences while upholding the highest standards of service excellence.

Job Description

SO/ Sotogrande, a luxurious resort located in the beautiful Sotogrande, Spain, is seeking a friendly and enthusiastic Receptionist Trainee to join our team. This exciting opportunity offers a chance to kickstart your career in the hospitality industry while learning from experienced professionals in a dynamic environment.

• Assist in welcoming and greeting guests upon arrival, ensuring a positive first impression
• Learn to process check-ins and check-outs efficiently using the hotel's property management system
• Support the front desk team in handling guest inquiries and requests
• Assist in managing room assignments and maintaining accurate guest records
• Learn to handle basic administrative tasks, including answering phone calls and emails
• Shadow experienced staff to understand hotel operations and guest service standards
• Participate in training sessions to develop skills in customer service and hotel procedures
• Assist in promoting hotel services and amenities to enhance guest experience
• Learn to handle basic financial transactions, including cash handling and credit card processing
• Collaborate with other departments to ensure seamless guest experiences

Qualifications

• Agreement with the school is required
• Strong interest in pursuing a career in the hospitality industry
• Excellent communication skills in English and Spanish
• Basic computer skills and ability to learn new software systems quickly
• Customer-oriented mindset with a friendly and professional demeanor
• Ability to multitask and work efficiently in a fast-paced environment
• Basic organizational skills and attention to detail
• Flexibility to work various shifts, including weekends and holidays
• Positive attitude and eagerness to learn

Additional Information

• Monthly internship allowance.
• Shared accommodation with other internship students.
• Training and development program within the Front Office department.
• Exclusive discounts on hotel services.