Rental Sales Pro — Exceptional Service & Growth

Europcar IB S.A.; Islas Baleares; On-site; EUR 18,000 - 24,000; Full time

Job summary

Europcar Mobility Group is hiring a Rental Sales Agent to deliver exceptional service and maximize sales at our Balearic Islands location. You will be the first point of contact for customers, processing reservations and rental agreements with accuracy.

You will actively upsell optional coverage products, vehicle upgrades, prepaid gas options, and additional services while maintaining compliance and providing an outstanding customer experience throughout the rental journey.

Qualifications

• Sales experience in a dynamic, fast-paced environment.
• Skilled in offering optional coverage products, vehicle upgrades, and additional services.
• Strong customer service skills and the ability to communicate professionally.
• A sales-driven attitude with a focus on meeting and exceeding targets.
• Ability to work efficiently in a fast-paced, customer-focused environment.
• Attention to detail and a commitment to providing accurate and timely service.

Responsibilities

• Handle reservations and process rental agreements with accuracy and professionalism.
• Ensure every customer is welcomed and treated with respect, providing an exceptional level of service from start to finish.
• Maximize sales opportunities by offering optional coverage products, vehicle upgrades, prepaid gas options, and additional services to every customer, ensuring 100% compliance.
• Utilize effective sales techniques by building rapport through open-ended questions, emphasizing product features and benefits, and overcoming customer objections.
• Adhere to all rental policies and procedures to ensure smooth and compliant transactions.
• Assist customers by identifying any additional services or products that may enhance their rental experience.
• Provide unmatched service excellence, ensuring full customer satisfaction at every stage of the rental process.
• Support branch operations by performing additional duties as requested by management.

Skills

Sales experience

Upselling

Customer service

Target driven

Attention to detail

Fast-paced environment

Job description

Europcar Mobility Group is hiring a Rental Sales Agent to deliver exceptional service and maximize sales at our Balearic Islands location. You will be the first point of contact for customers, processing reservations and rental agreements with accuracy.

You will actively upsell optional coverage products, vehicle upgrades, prepaid gas options, and additional services while maintaining compliance and providing an outstanding customer experience throughout the rental journey.