Rental Experience Advisor

Europcar IB S.A.; Zaragoza; On-site; EUR 18,000 - 24,000; Full time

Job summary

Europcar Mobility Group in Zaragoza seeks a proactive, sales-focused agent to handle reservations and rental agreements while delivering exceptional service. You will promote optional coverage products, vehicle upgrades, prepaid options, and add-ons to every customer, ensuring accurate, compliant transactions.

Build rapport through open-ended questions, overcome objections, and identify additional services to enhance the rental experience.

Qualifications

• Proven sales experience in a dynamic, fast-paced environment.
• Skilled in offering optional coverage products, vehicle upgrades, and additional services.
• Strong customer service skills and professional communication.

Responsibilities

• Handle reservations and rental agreements accurately.
• Welcome customers and deliver exceptional service.
• Maximize sales of coverage products, upgrades, and add-ons.
• Build rapport, address objections, and highlight features/benefits.
• Ensure compliance with rental policies and procedures.
• Identify additional services to enhance the rental experience.
• Provide service excellence at every stage of the rental process.
• Support branch operations as requested by management.

Skills

Sales background

Product expertise

Strong customer service

Sales-driven

Efficient in fast-paced environments

Attention to detail

Job description

Europcar Mobility Group in Zaragoza seeks a proactive, sales-focused agent to handle reservations and rental agreements while delivering exceptional service. You will promote optional coverage products, vehicle upgrades, prepaid options, and add-ons to every customer, ensuring accurate, compliant transactions.

Build rapport through open-ended questions, overcome objections, and identify additional services to enhance the rental experience.