Renewals & Expansion Specialist, Renewable Energy SaaS

UL Solutions; Barcelona; On-site; EUR 35,000 - 55,000; Full time

Job summary

UL Solutions is seeking a Customer Success Specialist in Barcelona to drive renewals, retention, and expansion for its renewable digital software portfolio. You will work with Customer Success, Sales and technical teams to ensure a coordinated customer experience and recurring revenue growth.

Ideal candidates have a Bachelor’s degree, strong English, and experience in SaaS renewals or account management, with excellent communication and organizational skills.

Qualifications

• Experience in renewal or account management in a SaaS/B2B environment.
• Strong communication and relationship-management skills.
• Ability to manage multiple priorities and deadlines.

Responsibilities

• Own end-to-end renewal process for the portfolio, prioritizing by renewal date, ARR, health and risk.
• Engage customers before expiration, review usage, assess risks, and propose renewal options.
• Prepare renewal quotes and coordinate approvals and processing.

Skills

Customer success

Renewals

Communication

Analytical thinking

English proficiency

Education

Bachelor’s degree

Tools

CRM software

Microsoft Excel

Job description

UL Solutions is seeking a Customer Success Specialist in Barcelona to drive renewals, retention, and expansion for its renewable digital software portfolio. You will work with Customer Success, Sales and technical teams to ensure a coordinated customer experience and recurring revenue growth.

Ideal candidates have a Bachelor’s degree, strong English, and experience in SaaS renewals or account management, with excellent communication and organizational skills.