Renewable Energy Software: Customer Success & Renewals

UL Solutions; Ansoáin; On-site; EUR 42,000 - 62,000; Full time

Job summary

UL Solutions seeks a Customer Success Specialist to drive retention, renewals, and expansion across its renewable digital software portfolio, including Openwind, Windnavigator, Windographer, HOMER Front, and RAMP. You’ll work with Customer Success, Sales and subject matter experts to advocate for customers and manage priorities in a high-volume environment.

You will partner across teams to resolve needs, prepare renewal quotes, and identify expansion opportunities, contributing to sustainable

Qualifications

• Bachelor’s degree or equivalent relevant experience.
• Excellent written, verbal, presentation, relationship-management and organizational skills; strong English proficiency is required.
• Analytical, detail-oriented approach with ability to manage multiple priorities in a deadline-driven environment.
• Proficiency in Microsoft Office, including Excel, and experience using CRM software.

Responsibilities

• Manage the end-to-end renewal process for the renewable digital software portfolio, prioritizing accounts by renewal date, annual recurring revenue, customer health, and risk.
• Engage customers well before subscription expiration, review usage and subscription history, assess risks, and recommend renewal options aligned with current and future needs.
• Prepare renewal quotes and coordinate their approval, execution, and processing in accordance with UL Solutions policies and procedures.
• Handle standard renewals independently and engage senior or cross-functional resources for complex or non-standard agreements.
• Maintain accurate customer activities, risks, opportunities, forecasts, and renewal information in CRM and customer success systems.
• Identify qualified expansion opportunities, including additional users, software, data offerings, and complementary renewable solutions.
• Collaborate across Customer Success, Sales, Product, Finance, Legal, and technical teams to resolve customer needs and deliver a coordinated experience.
• Share customer insights and market feedback with relevant teams and participate in customer events, departmental meetings, and industry groups as required.
• Perform other duties as directed.

Skills

English proficiency

Analytical

Organizational skills

Relationship-management

Education

Bachelor's degree or equivalent

Tools

CRM software

Microsoft Excel

Job description

UL Solutions seeks a Customer Success Specialist to drive retention, renewals, and expansion across its renewable digital software portfolio, including Openwind, Windnavigator, Windographer, HOMER Front, and RAMP. You’ll work with Customer Success, Sales and subject matter experts to advocate for customers and manage priorities in a high-volume environment.

You will partner across teams to resolve needs, prepare renewal quotes, and identify expansion opportunities, contributing to sustainable