Renewals & Expansion Lead

Gong; Salt; Hybrid; EUR 50,000 - 80,000; Full time

Benefits offered by this job

Mental health support resources

Work from home stipend

Generous vacation days

Parental leave

Employee equity

Commuter & parking benefits

Retirement savings

Training & development programs

Flexible wellness fund

Job summary

Gong is seeking a Renewal Manager to oversee end-to-end renewal processes for our SMB customers, ensuring value realization and continued partnerships. You will drive negotiations, identify expansion opportunities, and collaborate with Sales, Digital Customer Success, and Operations to optimize renewal outcomes.

Join a fast-growing team where strategic thinking, data-driven insights, and strong communication are essential to reduce churn and accelerate renewals.

Qualifications

• 2+ years of experience in renewals, account management, customer success, or sales in a B2B SaaS environment.
• Exceptional communication and negotiation skills.
• Experience working with Salesforce and Gong, particularly managing opportunities.
• Highly organized with strong attention to detail, managing a high-volume book of business efficiently.
• Proven track record of managing and negotiating contracts with a strong renewal/expansion success rate.
• Strong business acumen, understanding customer needs and financial drivers.

Responsibilities

• Own the renewal process from initial outreach to contract execution, ensuring on-time renewals and reducing churn.
• Lead commercial negotiations by developing pricing proposals, overcoming objections, and ensuring win-win contract agreements.
• Drive customer engagement through live interactions, using data insights to reinforce Gong’s value and alignment with customer goals.
• Identify upsell and expansion opportunities within existing accounts by uncovering needs for additional seats, products, or services.
• Manage renewal forecasting and pipeline in Salesforce, tracking renewal progress, risks, and deal velocity.
• Collaborate cross-functionally with Digital Customer Success, Sales, and Operations to accelerate renewals and improve processes.
• Develop and refine renewal processes by advocating for system improvements and automation to increase efficiency.
• Mitigate churn risk by identifying at-risk customers early and executing tailored renewal strategies.
• Manage contract execution workflows, including quote creation, Salesforce opportunity management, order form generation, and tracking contracts to close.

Tools

Salesforce

Gong

Job description

Gong is seeking a Renewal Manager to oversee end-to-end renewal processes for our SMB customers, ensuring value realization and continued partnerships. You will drive negotiations, identify expansion opportunities, and collaborate with Sales, Digital Customer Success, and Operations to optimize renewal outcomes.

Join a fast-growing team where strategic thinking, data-driven insights, and strong communication are essential to reduce churn and accelerate renewals.