Remote Virtual Dining Host & Guest Services Lead

Domestiko.Com; Alicante; Remote; EUR 23,000 - 29,000; Full time

Benefits offered by this job

Fully remote work

Competitive salary + bonuses

Professional development

Collaborative remote team culture

Job summary

Domestiko.Com is seeking a diligent Camarero/a de Sala for a fully remote position. You will manage online reservations, greet virtual guests, and coordinate with the virtual kitchen to deliver seamless dining experiences from home.

You will leverage digital tools, demonstrate excellent customer service, and adapt to flexible hours, including evenings and weekends, to meet guest schedules. Fluency in Spanish is required; English is a plus.

Qualifications

• 2+ years in a Camarero/a de Sala or similar guest-facing role in hospitality.
• Ability to deliver outstanding service in a high-pressure environment.
• Excellent written and spoken communication with a friendly, professional demeanor.
• Proficiency with online tools, video conferencing, and reservation systems.
• Strong organization and attention to detail.
• Ability to work independently in a remote setting with reliable internet.
• Comfort using technology for service delivery.
• Spanish fluency; English a plus.
• Able to work flexible hours including evenings and weekends.

Responsibilities

• Manage online reservations and guest communications via digital platforms.
• Greet virtual guests and guide them through online ordering and dining processes.
• Coordinate with culinary team to ensure timely virtual dining experiences.
• Address guest inquiries and resolve issues during virtual meals.
• Maintain detailed records of guest interactions and feedback.
• Uphold service standards and protect the brand image online.
• Collaborate with marketing on virtual event promotions.
• Help develop new service protocols for remote dining.
• Ensure digital tools are used effectively to enhance guest experiences.
• Contribute insights in team meetings for service improvement.

Skills

Customer service

Communication

Time management

Tech-savvy

Remote work

Spanish fluency

Tools

Reservation systems

Video conferencing

Online chat tools

Job description

Domestiko.Com is seeking a diligent Camarero/a de Sala for a fully remote position. You will manage online reservations, greet virtual guests, and coordinate with the virtual kitchen to deliver seamless dining experiences from home.

You will leverage digital tools, demonstrate excellent customer service, and adapt to flexible hours, including evenings and weekends, to meet guest schedules. Fluency in Spanish is required; English is a plus.