Remote Technical Service Specialist – Robotic Surgery

Air Products; La Coruña; Remote; EUR 30,000 - 79,000; Full time

Job summary

Medtronic is seeking a remote Technical Service Specialist to support the Hugo robotic-assisted surgery system and the DS1 platform across Europe, the Middle East, and Africa. The role emphasizes clear communication with healthcare professionals, SUS, and FSEs while delivering remote service excellence.

The position requires a biomedical/electrical/mechanical engineering background, robotics experience, and fluency in Portuguese, English, and Italian.

Qualifications

• Bachelor's or master's degree in (biomedical/electrical/mechanical) engineering, with a minimum of 4 years of relevant experience or advanced degree with a minimum of 2 years relevant experience, or a medical degree with technical skills and experience.
• Fluency in Portuguese, English and Italian is required (C1/C2).
• Experience with robotics or motion control within a large capital equipment environment.
• Highly organized with the ability to be flexible, multi-task and prioritize multiple assignments.
• Experience with analysing technical issues and processes for continuous improvement.
• Experience with software troubleshooting.

Responsibilities

• Provide remote technical support for the Robotic Hugo system and DS1 to HCP, SUS and FSE and serve as a technical liaison between our stakeholders and the operating unit.
• Drive the escalation process to resolve customer issues, including initiating required field service support when needed.
• Collaborate with other technical service specialists to troubleshoot complex service requests.
• Perform technical activities requiring considerable judgment and have ownership of continuous improvement projects.
• Responsible to ensure all documentation/system entries are fully complete promptly.
• Focus on remote support, with occasional onsite support / training availability (domestically and international).
• Regular working hours from 8:00 - 16:30 CET. On-call availability between 7AM-7PM (availability rotates between colleagues).

Skills

Biomedical Eng

Electrical Eng

Mechanical Eng

Medical degree

Portuguese fluency

English fluency

Italian fluency

Robotics experience

Software troubleshooting

Education

Biomedical/Electrical/Mechanical engineering degree

Medical degree with technical skills

Tools

DS1 software

Robotics systems

Operating room tech

Job description

Medtronic is seeking a remote Technical Service Specialist to support the Hugo robotic-assisted surgery system and the DS1 platform across Europe, the Middle East, and Africa. The role emphasizes clear communication with healthcare professionals, SUS, and FSEs while delivering remote service excellence.

The position requires a biomedical/electrical/mechanical engineering background, robotics experience, and fluency in Portuguese, English, and Italian.