Remote IT Support and Incident Resolution Engineer

Ntt Data Group; Badajoz; Remote; EUR 26,000 - 38,000; Full time

Job summary

NTT DATA in Spain seeks a Networking Remote Field Service Engineer (L1) to provide remote technical support to clients, identify and resolve incidents, and restore services while meeting SLAs.

As an entry-level role, you will use knowledge base articles, coordinate with other teams, document incidents, and continually learn to handle diverse environments. You will communicate effectively with clients, adapt to varying cultures, and contribute to service improvement initiatives.

Qualifications

• Entry-level engineering role; no prior industrial experience required.
• Ability to communicate across cultures and with clients.
• Willingness to learn incident management processes.

Responsibilities

• Operate in region and provide remote technical support to clients.
• Identify and resolve technical incidents to restore services.
• Follow procedures to document and close incidents.
• Monitor service delivery and update ticketing systems.
• Escalate unresolved incidents and track resolution.

Skills

Remote teamwork

Communication across cultures

Incident analysis

Root cause analysis

Documentation

Tools

Service assurance software

Job description

NTT DATA in Spain seeks a Networking Remote Field Service Engineer (L1) to provide remote technical support to clients, identify and resolve incidents, and restore services while meeting SLAs.

As an entry-level role, you will use knowledge base articles, coordinate with other teams, document incidents, and continually learn to handle diverse environments. You will communicate effectively with clients, adapt to varying cultures, and contribute to service improvement initiatives.