Remote Tech Support Agent - English & Spanish

Alea; España; Remote; MXN 665,000 - 1,108,000; Full time

Job summary

Alea is seeking a Technical Support Agent to address client technical issues and guide them through troubleshooting. This fully remote role requires English and Spanish fluency and involves working across calls, email, and chat channels.

Shifts operate on a weekly rotating pattern anchored to Spain time (CET/CEST). Experience with REST APIs, Kibana, and Jira will help you resolve incidents efficiently while collaborating with the team.

Qualifications

• Minimum 2 years in a tech support role.
• Fluent in English and Spanish; Portuguese a plus.
• Experience with REST APIs and log analysis using Kibana.

Responsibilities

• Address client inquiries and technical issues via phone, email, and chat, ensuring quick and professional responses.
• Guide customers through troubleshooting steps to resolve technical problems.
• Follow up with clients to confirm issue resolution and gather feedback on the support experience.

Skills

REST APIs

API troubleshooting

Kibana usage

Ticketing systems

English/Spanish fluency

Tools

Jira

Job description

Alea is seeking a Technical Support Agent to address client technical issues and guide them through troubleshooting. This fully remote role requires English and Spanish fluency and involves working across calls, email, and chat channels.

Shifts operate on a weekly rotating pattern anchored to Spain time (CET/CEST). Experience with REST APIs, Kibana, and Jira will help you resolve incidents efficiently while collaborating with the team.