Hybrid Network Technician – Wifi/Lan/Switching & Travel

Plexus Group; Valladolid; Remote; EUR 21,000 - 32,000; Full time

Job summary

Plexus Group is seeking a proactive Customer Support Specialist to join their fully remote team. You will handle inquiries across email, chat, and phone with a focus on friendly, efficient service and problem-solving in Spanish.

This remote-first role emphasizes autonomy and strong communication skills, requiring a reliable home workspace and the ability to learn new software quickly while delivering consistent support across channels.

Qualifications

• Experience in customer support or technical support.
• Excellent written and verbal Spanish.
• Strong technical aptitude and quick learning of new software.
• Proficiency with help desk software and CRMs.
• Excellent problem-solving and troubleshooting approach.
• Self-motivated and capable of remote work with minimal supervision.
• High school diploma or equivalent; Bachelor's degree preferred.
• Stable internet connection and a quiet workspace.

Responsibilities

• Handle inbound customer inquiries via email, chat, and phone with professionalism and empathy.
• Diagnose and resolve technical issues and customer concerns effectively.
• Guide customers through product features, troubleshooting steps, and best practices.
• Document interactions and resolutions in internal systems.
• Collaborate with cross-functional teams (e.g., Product, Engineering) to address root causes of customer issues.
• Contribute to the knowledge base by creating and updating help articles and FAQs.
• Maintain high standards of customer satisfaction and response times.

Skills

Customer support

Technical troubleshooting

CRM software

Help desk software

Spanish (writing & speaking)

Remote work

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

CRM platforms

Job description

Customer Support Specialist (Remote-First)

Our client is seeking a proactive and detail-oriented Customer Support Specialist to join their fully remote team. This position is designed for individuals who excel at providing outstanding customer service and thrive in a virtual work environment, ideally based near Valladolid, Castile and León, ES . You will be instrumental in ensuring our customers receive prompt, accurate, and friendly support across various channels. This role emphasizes autonomy, problem-solving, and a commitment to enhancing the customer journey. If you are a self-starter with a passion for technology and exceptional communication skills, we want to hear from you. Embrace the flexibility and collaborative spirit of a remote-first company.

Our client is seeking a proactive and detail-oriented Customer Support Specialist to join their fully remote team. This position is designed for individuals who excel at providing outstanding customer service and thrive in a virtual work environment, ideally based near Valladolid, Castile and León, ES . You will be instrumental in ensuring our customers receive prompt, accurate, and friendly support across various channels. This role emphasizes autonomy, problem-solving, and a commitment to enhancing the customer journey. If you are a self-starter with a passion for technology and exceptional communication skills, we want to hear from you. Embrace the flexibility and collaborative spirit of a remote-first company.

About the Role

Our client is seeking a proactive and detail-oriented Customer Support Specialist to join their fully remote team. This position is designed for individuals who excel at providing outstanding customer service and thrive in a virtual work environment, ideally based near Valladolid, Castile and León, ES . You will be instrumental in ensuring our customers receive prompt, accurate, and friendly support across various channels. This role emphasizes autonomy, problem-solving, and a commitment to enhancing the customer journey. If you are a self-starter with a passion for technology and exceptional communication skills, we want to hear from you. Embrace the flexibility and collaborative spirit of a remote-first company.

Key Responsibilities

• Handling inbound customer inquiries via email, chat, and phone with professionalism and empathy.


• Diagnosing and resolving technical issues and customer concerns effectively.


• Guiding customers through product features, troubleshooting steps, and best practices.


• Documenting all customer interactions, feedback, and resolutions in our internal systems.


• Collaborating with cross-functional teams (e.g., Product, Engineering) to identify and address root causes of customer issues.


• Contributing to the knowledge base by creating and updating help articles and FAQs.


• Maintaining high standards of customer satisfaction and response times.

Requirements

• Demonstrated experience in a customer support or technical support role.


• Exceptional written and verbal communication skills in Spanish.


• Strong technical aptitude and ability to quickly learn new software.


• Proficiency in using help desk software and CRM platforms.


• Excellent problem-solving skills and a logical approach to troubleshooting.


• Self-motivated and able to work effectively with minimal supervision in a remote setting.


• High school diploma or equivalent; Bachelor's degree preferred.


• Stable internet connection and a quiet, dedicated workspace.

Benefits

As a fully remote Customer Support Specialist , you will benefit from a competitive salary, a comprehensive benefits package, and ample opportunities for professional development. Our client fosters a culture of continuous learning and offers access to training programs to enhance your skills. You'll work with a forward-thinking company that values work-life balance and empowers its employees. This role provides the chance to make a real impact on customer satisfaction while enjoying the freedom of remote work. Join a team that is passionate about delivering excellent service and driving innovation from anywhere.