Remote Spanish-speaking Tech Support – Greece Relocation

Mercier Consultancy MD; Spain; Remote; EUR 28,000 - 39,000; Full time

Benefits offered by this job

13th & 14th salaries

Performance bonus

Relocation package

Training on telecom systems

Health insurance

Job summary

Mercier Consultancy Group is seeking a Spanish Speaking Customer Expert for a leading tech company, offering remote work in Greece with relocation support. You will assist Spanish-speaking clients, troubleshoot telecom services, and ensure premium customer care while coordinating with an international team.

Fluency in Spanish and English is required, with a strong customer-service mindset and a passion for technology.

Qualifications

• Native or fluent Spanish (spoken and written).
• Professional English to collaborate in an international team.
• Experience in customer support for tech or telecom services.
• Ability to work remotely with high productivity and integrity.
• Interest in learning complex telecom systems and products.

Responsibilities

• Serve as the main contact for Spanish-speaking clients with telecom inquiries.
• Provide technical troubleshooting for mobile, internet, and fiber issues.
• Resolve billing and account-management requests to maintain satisfaction.
• Stay updated on telecom hardware and software products for accurate guidance.
• Document interactions in the CRM and collaborate with cross-functional teams.
• Achieve individual and team KPIs in response time and service quality.

Skills

Spanish (native/fluent)

English proficiency

Customer service

Technical troubleshooting

CRM software

Tools

CRM software

Job description

Mercier Consultancy Group is seeking a Spanish Speaking Customer Expert for a leading tech company, offering remote work in Greece with relocation support. You will assist Spanish-speaking clients, troubleshoot telecom services, and ensure premium customer care while coordinating with an international team.

Fluency in Spanish and English is required, with a strong customer-service mindset and a passion for technology.