Customer Support Engineer

Arteche; Gerona; Remote; EUR 24,000 - 34,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Training programs

Remote work flexibility

Job summary

Arteche is seeking a Customer Support Specialist to join our fully remote team. You will handle inquiries from a global customer base, troubleshoot issues, and provide clear guidance on product usage.

The role emphasizes excellent communication in Spanish and strong problem-solving in a flexible, remote environment. Ideal candidates are self-motivated, organized, and committed to delivering outstanding service.

Qualifications

• Experience in a customer support role.
• Excellent Spanish communication, both written and spoken.
• Able to work independently in a remote setting.
• Strong problem-solving and multitasking abilities.

Responsibilities

• Respond to inquiries via email, phone, and chat in a timely, professional manner.
• Diagnose and resolve customer issues, from simple to complex.
• Provide clear product usage instructions and troubleshooting steps.
• Document interactions and resolutions in the CRM system.
• Collaborate with teams to escalate and resolve issues.
• Contribute to knowledge base and support documentation.
• Aim for high customer satisfaction and first-contact resolution.

Skills

Communication skills

Spanish language proficiency

CRM and ticketing systems

Problem-solving

Remote work discipline

Education

High school diploma

Tools

CRM software

Ticketing systems

Job description

Our client is actively seeking a dedicated and empathetic Customer Support Specialist for a fully remote position. This role is integral to our client's commitment to providing exceptional service and support to their global customer base. You will leverage your communication and problem-solving skills to address customer inquiries, troubleshoot issues, and ensure a positive and seamless experience. This is a fantastic opportunity for an experienced customer service professional looking to work remotely and grow their career with a forward-thinking company. If you are self-motivated, organized, and passionate about helping others, we encourage you to apply for this role based remotely from Oviedo, Asturias, ES .

About the Role Our client is actively seeking a dedicated and empathetic Customer Support Specialist for a fully remote position. This role is integral to our client's commitment to providing exceptional service and support to their global customer base. You will leverage your communication and problem-solving skills to address customer inquiries, troubleshoot issues, and ensure a positive and seamless experience. This is a fantastic opportunity for an experienced customer service professional looking to work remotely and grow their career with a forward-thinking company. If you are self-motivated, organized, and passionate about helping others, we encourage you to apply for this role based remotely from Oviedo, Asturias, ES .

Key Responsibilities

• Responding to customer inquiries via email, phone, and chat in a prompt, professional, and courteous manner.
• Diagnosing and resolving customer issues, ranging from simple inquiries to complex technical problems.
• Providing clear and concise instructions and guidance on product usage and troubleshooting steps.
• Accurately documenting all customer interactions, resolutions, and feedback in the CRM system.
• Collaborating with other departments to escrow unresolved issues and contribute to process improvements.
• Contributing to the development and maintenance of our knowledge base and support documentation.
• Striving to achieve high customer satisfaction scores and first-contact resolution rates.

Requirements

• Previous experience in a customer support or similar role, with demonstrated success.
• Excellent verbal and written communication skills in Spanish.
• Strong empathy and active listening skills to understand customer needs.
• Proficiency with customer support software, ticketing systems, and CRM platforms.
• Ability to work independently, manage time effectively, and maintain productivity in a remote setting.
• Strong problem-solving aptitude and critical thinking skills.
• High school diploma or equivalent; a college degree is a plus.
• A stable internet connection and a dedicated, quiet workspace are mandatory.

Benefits

As a Customer Support Specialist , you will receive a competitive salary, comprehensive health benefits, and paid time off. Our client offers robust training programs and numerous opportunities for professional development and career advancement. Enjoy the flexibility and autonomy of a fully remote role while being part of a collaborative and supportive team. We believe in fostering a positive work environment that promotes work-life balance. This position, though remote, allows you to be connected to our team based in Oviedo, Asturias, ES , and contribute significantly to our