Catalan-Speaking QA Lead – Remote

Concentrix Experts Colombia S.A.S.; Barcelona; Remote; EUR 20,000 - 24,000; Full time

Benefits offered by this job

Full-time contract

Remote work from anywhere in Spain

Training programs

Career development

Job summary

Concentrix Experts Colombia S.A.S. seeks a Quality Analyst (Catalan - speaking) to join remotely from anywhere in Spain. You will monitor quality processes, analyze metrics, and drive improvements while coordinating with Quality and Operations teams to deliver top customer experiences.

The role requires Catalan/Spanish fluency, advanced English, a related bachelor's degree, and 2–4 years of relevant experience. Expect a full-time schedule with remote work and training opportunities.

Qualifications

• Catalan/Spanish regional language fluency required.
• Advanced English proficiency.
• Bachelor's degree with 2–4 years of experience preferred.
• Strong analytical skills and attention to detail.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office and data tools.
• Strong organizational skills and ability to manage multiple priorities.

Responsibilities

• Monitor quality processes and customer interactions to ensure standards.
• Analyze quality metrics, identify trends, and conduct root cause analysis.
• Recommend and implement process improvements to enhance performance.
• Collaborate with Quality, Operations, and stakeholders to drive initiatives.
• Provide feedback and reports on quality performance and trends.
• Maintain quality documentation, reporting standards, and data accuracy.

Skills

Analytical skills

Attention to detail

Written communication

Verbal communication

Microsoft Office

Organization

Education

Bachelor's degree in related field

Tools

Microsoft Office

Job description

Concentrix Experts Colombia S.A.S. seeks a Quality Analyst (Catalan - speaking) to join remotely from anywhere in Spain. You will monitor quality processes, analyze metrics, and drive improvements while coordinating with Quality and Operations teams to deliver top customer experiences.

The role requires Catalan/Spanish fluency, advanced English, a related bachelor's degree, and 2–4 years of relevant experience. Expect a full-time schedule with remote work and training opportunities.