Remote Strategic Accounts CSM (EMEA)

Arango; Madrid; Presencial; EUR 80.000 - 120.000; Jornada completa

Descripción de la vacante

Arango is seeking a Strategic Accounts Customer Success Manager for EMEA. Drive adoption, retention, and expansion in high-value accounts through consultative engagement and executive alignment. Build trusted advisor relationships, lead onboarding, and track ROI via QBRs.

Collaborate with Sales to identify expansion opportunities and communicate customer feedback to Product & Engineering. You will manage complex enterprise relationships across Europe, ensuring successful outcomes, scalability,

Formación

• 5 years of prior experience in customer-facing roles
• Experience with ticketing systems (JIRA, Zendesk)
• Experience with at least one programming language, e.g., C++, Java, JavaScript
• Network fundamentals (DHCP, DNS, HTTP)
• Unix/Linux system administration (RedHat, CentOS, CoreOS)
• Containerization with Docker and Kubernetes
• Prior experience with NoSQL technologies and database systems
• Strong troubleshooting skills and excellent technical communication skills (in English)
• Strong root cause analysis and analytical skills
• Ability to prioritize tasks in a fast-moving environment
• Remaining calm in pressure situations and adapting quickly to change
• Experience with graph technologies is considered a plus

Responsabilidades

• Provide elevated level of technical support in resolving issues/bugs/upgrades
• Lead onboarding & adoption with tailored success plans
• Build trusted advisor relationships with customers at executive & operational levels
• Conduct QBRs/MBRs to track ROI & business outcomes
• Identify expansion opportunities in collaboration with Sales
• Make sure all customers concerns/questions are addressed
• Keep track of your customer’s open cases and work with support team to solve those
• Serve as the voice of the customer into Product & Engineering

Conocimientos

Customer engagement

Technical training

Ticketing systems

Programming languages

Unix/Linux

Docker

Kubernetes

NoSQL

English communication

Troubleshooting

Root cause analysis

Prioritization

Adaptability under pressure

Herramientas

JIRA

Zendesk

Docker

Kubernetes

Unix/Linux

RedHat/CentOS

NoSQL databases

Descripción del empleo

Arango is seeking a Strategic Accounts Customer Success Manager for EMEA. Drive adoption, retention, and expansion in high-value accounts through consultative engagement and executive alignment. Build trusted advisor relationships, lead onboarding, and track ROI via QBRs.

Collaborate with Sales to identify expansion opportunities and communicate customer feedback to Product & Engineering. You will manage complex enterprise relationships across Europe, ensuring successful outcomes, scalability,