Remote Strategic Accounts CSM (EMEA)

Arango

Madrid

On-site

EUR 80,000 - 120,000

Full time

14 days+

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Job summary

Arango is seeking a Strategic Accounts Customer Success Manager for EMEA. Drive adoption, retention, and expansion in high-value accounts through consultative engagement and executive alignment. Build trusted advisor relationships, lead onboarding, and track ROI via QBRs.

Collaborate with Sales to identify expansion opportunities and communicate customer feedback to Product & Engineering. You will manage complex enterprise relationships across Europe, ensuring successful outcomes, scalability,

Qualifications

5 years of prior experience in customer-facing roles
Experience with ticketing systems (JIRA, Zendesk)
Experience with at least one programming language, e.g., C++, Java, JavaScript
Network fundamentals (DHCP, DNS, HTTP)
Unix/Linux system administration (RedHat, CentOS, CoreOS)
Containerization with Docker and Kubernetes
Prior experience with NoSQL technologies and database systems
Strong troubleshooting skills and excellent technical communication skills (in English)
Strong root cause analysis and analytical skills
Ability to prioritize tasks in a fast-moving environment
Remaining calm in pressure situations and adapting quickly to change
Experience with graph technologies is considered a plus

Responsibilities

Provide elevated level of technical support in resolving issues/bugs/upgrades
Lead onboarding & adoption with tailored success plans
Build trusted advisor relationships with customers at executive & operational levels
Conduct QBRs/MBRs to track ROI & business outcomes
Identify expansion opportunities in collaboration with Sales
Make sure all customers concerns/questions are addressed
Keep track of your customer’s open cases and work with support team to solve those
Serve as the voice of the customer into Product & Engineering