Spanish Speaking Support Agent — Relocate to Athens, Greece

Mercier Consultancy MD; Huelva; On-site; EUR 24,000 - 30,000; Full time

Benefits offered by this job

Relocation package

Fully paid training

Health insurance

Two extra salaries

Monthly bonus

Relocation support

Job summary

Mercier Consultancy MD seeks a Spanish-speaking Customer Service Agent to join our client in Athens. The role focuses on high-quality technical or general support via phone, email, and chat, delivering excellent service while representing the brand professionally.

You'll work on-site in Athens, using CRM tools to track interactions, and collaborate with international colleagues to enhance service workflows. A proactive, customer-focused attitude is essential for success.

Qualifications

• Native or fluent Spanish (spoken and written).
• Strong communication and interpersonal skills.
• Ability to work on-site in Athens.
• Familiarity with CRM software and digital tools.
• Proactive attitude and eagerness to excel in a fast-paced setting.

Responsibilities

• Provide high-quality support to customers via phone, email, and chat.
• Maintain high service standards and resolve inquiries efficiently.
• Represent the client brand professionally in customer interactions.
• Record customer interactions accurately in the CRM system.
• Collaborate with international team members to improve workflows.
• Identify opportunities to offer value-added services during interactions.
• Stay updated on product knowledge to provide precise information.

Skills

Spanish (native)

Communication skills

Interpersonal skills

CRM familiarity

Athens on-site

Tools

CRM software

Job description

Mercier Consultancy MD seeks a Spanish-speaking Customer Service Agent to join our client in Athens. The role focuses on high-quality technical or general support via phone, email, and chat, delivering excellent service while representing the brand professionally.

You'll work on-site in Athens, using CRM tools to track interactions, and collaborate with international colleagues to enhance service workflows. A proactive, customer-focused attitude is essential for success.