Spanish Speaking Support Agent in Athens — Relocation Included

Mercier Consultancy MD; Granada; On-site; EUR 29,000 - 38,000; Full time

Benefits offered by this job

Competitive Monthly Salary

13th & 14th salary bonus

Fully Paid Training

Health Insurance

Fully Paid Relocation Package

Monthly Performance Bonus

Relocation support

Job summary

Mercier Consultancy MD is seeking a Spanish-speaking Customer Service Agent to join our client’s team in Athens, Greece. The role offers a competitive salary, relocation support, and comprehensive onboarding to help you excel in a fast-paced customer support environment.

You will handle inquiries via phone, email, and chat, maintain CRM records, and collaborate with an international team to improve service workflows. A proactive attitude and strong communication are essential for success.

Qualifications

• Native or fluent Spanish (spoken and written).
• Valid EU passport (mandatory).
• Ability to work on-site in Athens.
• Proficient with CRM software and strong communication.

Responsibilities

• Provide high-quality technical or general support to customers via phone, email, and chat.
• Ensure customer satisfaction by resolving inquiries efficiently and maintaining high service standards.
• Represent the client brand professionally in all interactions within the customer support services sector.
• Maintain accurate records of customer interactions and service documentation in the CRM system.
• Collaborate with international team members to share insights and improve service workflows.
• Identify opportunities to provide value-added services during customer interactions.

Skills

Spanish fluent

Customer service

CRM proficiency

Job description

Mercier Consultancy MD is seeking a Spanish-speaking Customer Service Agent to join our client’s team in Athens, Greece. The role offers a competitive salary, relocation support, and comprehensive onboarding to help you excel in a fast-paced customer support environment.

You will handle inquiries via phone, email, and chat, maintain CRM records, and collaborate with an international team to improve service workflows. A proactive attitude and strong communication are essential for success.