Remote Spanish/English Customer Support Specialist

Bf By Beatriz Furest; Valladolid; A distancia; EUR 24.000 - 34.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fully remote

Health & wellness programs

Career growth

Inclusive team culture

Descripción de la vacante

Bf By Beatriz Furest is seeking a Customer Service Representative to join a fully remote team, supporting customers from Spain. The role emphasizes delivering prompt, accurate, and friendly support with a strong focus on customer satisfaction.

The position requires fluent Spanish and English, with prior call center experience and proficiency in using CRM systems. You will work autonomously to maintain records and resolve inquiries while contributing to a high-performing virtual team.

Formación

• Previous experience in a customer service or call center environment is desirable.
• Excellent verbal and written communication in Spanish and English.
• Strong listening and problem-solving abilities.
• Familiarity with CRM systems and customer support software.
• Ability to work independently in a remote setting.

Responsabilidades

• Handle inbound customer inquiries via phone, email, and chat with professionalism and efficiency.
• Provide detailed information about products, services, and company policies.
• Resolve customer complaints and escalate complex cases when necessary.
• Maintain customer records by updating account information and logging interactions.
• Identify opportunities to enhance the customer experience and improve service delivery.

Conocimientos

Customer service

Spanish language

English language

Herramientas

CRM systems

Descripción del empleo

Bf By Beatriz Furest is seeking a Customer Service Representative to join a fully remote team, supporting customers from Spain. The role emphasizes delivering prompt, accurate, and friendly support with a strong focus on customer satisfaction.

The position requires fluent Spanish and English, with prior call center experience and proficiency in using CRM systems. You will work autonomously to maintain records and resolve inquiries while contributing to a high-performing virtual team.