Remote Sales & Ops Lead, Spain – Coaching & QA

AI Case Leads; España; Remote; EUR 20,000 - 30,000; Full time

Job summary

AI Case Leads is a fully remote, full-time leadership role overseeing coaching, QA, and training for a growing team of reps handling injury case intake. You will not take sales calls yourself but will guide and develop the reps and team leads.

You will report to the founder, shape curriculum with our trainer, and intervene on calls to turn mistakes into lessons; bilingual English/Spanish is essential as half calls are in each language.

Qualifications

• You’ve sold. You’ve personally carried a sales target by phone, in a store or in person.
• You’ve led at scale. You’ve led a sales or call center team inside a large organization, and you still work in the industry.
• You moved up on merit. How quickly you grew matters more than your years of experience.
• You can coach. You can find the exact moment a call went wrong and teach someone how to fix it.
• You’re patient and kind. You don’t rush people, talk over them or push them when they’re hurting.
• You’re truly bilingual. You’re a native Spanish speaker with C2 English, spoken and written. All team training is in English.

Responsibilities

• Lead the team leads. Set the standard for how they coach reps, review calls and use sales tactics.
• Own QA. Review calls, about half in English and half in Spanish, and check that team leads are reviewing calls properly.
• Improve training. Work with our trainer, who runs a new class of about 20 reps every 2 to 3 weeks, to make the curriculum better.
• Step in when a call goes wrong. If a rep pressures someone in a vulnerable moment, you take them off calls, review the call one on one, and turn it into a lesson for the team.

Job description

AI Case Leads is a fully remote, full-time leadership role overseeing coaching, QA, and training for a growing team of reps handling injury case intake. You will not take sales calls yourself but will guide and develop the reps and team leads.

You will report to the founder, shape curriculum with our trainer, and intervene on calls to turn mistakes into lessons; bilingual English/Spanish is essential as half calls are in each language.