Remote IT Administrator — SaaS & Onboarding Pro

Jobgether; España; Remote; EUR 32,000 - 52,000; Full time

Benefits offered by this job

Flexible Benefits Budget

Performance Bonuses

Remote-First Environment

Meaningful Business Impact

Professional Development

Collaborative Culture

Job summary

Jobgether is seeking a proactive IT Administrator to support a fully remote team based in Spain. You will manage user access, oversee IT equipment, and streamline onboarding and offboarding while providing first-line support and maintaining IT documentation.

The role emphasizes SaaS administration, license tracking, and robust knowledge management. Collaboration with HR and managers will ensure secure, efficient IT operations in a remote-friendly environment.

Qualifications

• At least 6 months of experience in IT Support, Helpdesk, technical support, or a relevant internship.
• Confident user of Google Workspace, with a good understanding of everyday productivity and collaboration tools.
• Basic knowledge of access management principles, including user roles, two-factor authentication, and password managers.
• Basic troubleshooting skills for macOS, Windows, and common computer peripherals.
• Experience actively using AI-powered tools to improve everyday productivity and work efficiency.
• Strong analytical and problem-solving skills, with the ability to investigate issues, identify root causes, and document solutions.
• Good organizational skills, including the ability to follow established processes, track tasks, prioritize responsibilities, and manage time effectively.
• A customer-oriented mindset, with clear written and verbal communication skills and a careful approach to handling confidential information.
• English proficiency at B1 level or above, sufficient to read and understand technical documentation.

Responsibilities

• Manage access requests through the IT Service Desk, including validating requests, approvals, granting, modifying, and revoking permissions.
• Coordinate onboarding and offboarding by aligning access requirements with managers and HR.
• Handle equipment purchase and reimbursement requests, and configure devices for new employees.
• Maintain and audit IT asset records for devices and peripherals.
• Track SaaS-related expenses by collecting invoices and updating financial records.
• Conduct internal software inventories across teams.
• Provide first-line technical support via Slack for account access, passwords, and hardware/software issues.
• Create and maintain FAQs, user guides, and troubleshooting instructions.
• Provide operational backup to the IT & Security Administrator during absences.

Skills

Google Workspace

Access management

Technical support

English comms

Tools

Notion

Zapier / n8n

Job description

Jobgether is seeking a proactive IT Administrator to support a fully remote team based in Spain. You will manage user access, oversee IT equipment, and streamline onboarding and offboarding while providing first-line support and maintaining IT documentation.

The role emphasizes SaaS administration, license tracking, and robust knowledge management. Collaboration with HR and managers will ensure secure, efficient IT operations in a remote-friendly environment.