Remote Customer Experience Manager (Spain-based)

Jobgether; España; Remote; EUR 88,000 - 96,000; Full time

Benefits offered by this job

Remote work available within US/EMEA

Cross-functional collaboration

Professional development opportunities

Job summary

Jobgether is seeking a Customer Experience Manager based in Spain to lead customer-centered research, identify gaps, and drive measurable CX improvements. You will partner with product, technology, and operations teams to design and prioritize solutions, develop roadmaps, and measure impact.

The role emphasizes cross-functional collaboration, executive communication, and the ability to influence outcomes without direct authority. Periodic travel to key meetings may be required.

Qualifications

• At least five years of professional experience in Customer Experience.
• Proven experience independently leading customer research, journey mapping, experience design, and insight-driven improvement initiatives.
• Strong qualitative research skills and translating findings into actionable recommendations.
• Familiarity with VoC, survey design, and CX measurement.

Responsibilities

• Apply CX practices across initiatives to understand customer needs, prioritize improvements, and measure impact.
• Conduct customer and stakeholder research including interviews, focus groups, and observations.
• Develop insights by synthesizing findings into themes and linking to operational data.
• Lead journey mapping, service blueprinting, and process mapping to clarify needs and ownership.
• Facilitate design-thinking workshops and prioritize changes across processes, data, and governance.
• Build roadmaps translating findings into actionable recommendations and next steps.
• Lead cross-functional workshops with senior leaders, product, and operations teams.
• Influence stakeholders and communicate CX concepts to diverse audiences.
• Prepare executive-ready reports and presentations of findings.

Skills

Customer research

Journey mapping

Facilitation

Stakeholder influence

Data fluency

Executive communication

Education

Bachelor's degree or equivalent

Tools

Excel

Power BI

Qualtrics

Medallia

Miro

Mural

Job description

Jobgether is seeking a Customer Experience Manager based in Spain to lead customer-centered research, identify gaps, and drive measurable CX improvements. You will partner with product, technology, and operations teams to design and prioritize solutions, develop roadmaps, and measure impact.

The role emphasizes cross-functional collaboration, executive communication, and the ability to influence outcomes without direct authority. Periodic travel to key meetings may be required.