Remote-First Customer Service Specialist | Global Impact

Page Executive; Córdoba; Remote; EUR 24,000 - 36,000; Full time

Benefits offered by this job

Remote-first work arrangement

Ongoing training and development

Flexible work schedule

Job summary

NTT DATA is seeking a Customer Service Specialist for a fully remote position. You will manage inquiries via email, chat, and phone, delivering timely, accurate information and guiding customers to the best solutions.

A strong focus on customer success and a proactive approach are essential. You will work within a remote-first team, maintaining CRM records, assisting with knowledge base updates, and collaborating with internal teams to improve service delivery.

Qualifications

• Experience in a customer service or support role.
• Excellent verbal and written English communication.
• Strong problem-solving and customer-centric mindset.
• Proficiency with CRM software and help desk systems.
• Ability to work remotely with self-motivation and time management.
• Reliable home office setup and high-speed internet.
• High school diploma; college degree preferred.
• Authorized to work in the region or remote-friendly.
• Willingness to learn new tools and processes.

Responsibilities

• Handle customer inquiries via email, chat, and phone professionally.
• Provide detailed information about products and services.
• Troubleshoot and resolve issues, escalate when needed.
• Maintain accurate records in the CRM.
• Identify needs and suggest product or service upgrades.
• Collaborate with internal teams to improve processes.
• Contribute to knowledge base and FAQs for self-service.
• Aim to meet and exceed performance metrics for satisfaction and response times.

Skills

Customer service experience

English communication

Problem solving

Remote work

Time management

Education

High school diploma

Bachelor's degree preferred

Tools

CRM software

Job description

NTT DATA is seeking a Customer Service Specialist for a fully remote position. You will manage inquiries via email, chat, and phone, delivering timely, accurate information and guiding customers to the best solutions.

A strong focus on customer success and a proactive approach are essential. You will work within a remote-first team, maintaining CRM records, assisting with knowledge base updates, and collaborating with internal teams to improve service delivery.