Remote Robotic Surgery Technical Service Specialist

Zooplus-Se; Madrid; Remote; EUR 70,000 - 95,000; Full time

Job summary

Medtronic is seeking a Remote Technical Services Specialist for Surgical Robotics in a global role. The position requires strong robotics experience and multilingual communication with HCPs, SUS and FSEs. You will work remotely across multiple countries, with on-call availability and occasional onsite training when needed.

The role emphasizes technical problem solving, documentation accuracy, and collaboration within a cross‑functional team in a fast-paced operating room environment.

Qualifications

• Bachelor's or master's degree in biomedical/electrical/mechanical engineering with relevant experience.
• Fluency in Portuguese, English and Italian (C1/C2).
• Experience with robotics or motion control in large capital equipment.
• Highly organized, flexible and able to prioritize tasks.
• Experience analyzing technical issues for continuous improvement.
• Experience with software troubleshooting.

Responsibilities

• Provide remote technical support for Hugo robotic system and DS1 to HCP, SUS and FSE.
• Drive escalation process to resolve customer issues and initiate field service when needed.
• Collaborate with other specialists to troubleshoot complex service requests.
• Perform technical activities requiring judgment and own improvement projects.
• Ensure documentation/system entries are complete promptly.
• Focus on remote support with occasional onsite training (domestic and international).
• Work hours 8:00–16:30 CET; on-call 7:00–19:00 with rotating schedules.

Skills

Portuguese fluency

English fluency

Italian fluency

Robotics experience

Analytical skills

Communication

Education

Bachelor's or Master's in Biomedical/Electrical/Mechanical Engineering

Job description

Medtronic is seeking a Remote Technical Services Specialist for Surgical Robotics in a global role. The position requires strong robotics experience and multilingual communication with HCPs, SUS and FSEs. You will work remotely across multiple countries, with on-call availability and occasional onsite training when needed.

The role emphasizes technical problem solving, documentation accuracy, and collaboration within a cross‑functional team in a fast-paced operating room environment.