TUI Customer Service Agent | English Speaking | Local Residents S27

TUI; Palma; Remote; EUR 20,000 - 24,000; Full time

Benefits offered by this job

Remote work in Spain

Learning Hub access

Language lessons

Wellbeing hub

TUI Club benefits

Disability support

Job summary

TUI Group is hiring for a Contact Centre role based in Spain. You will handle guest inquiries via phone, email, SMS, and chat, working with AI tools to resolve issues promptly while delivering empathetic, high-quality service.

The role requires staying adaptable across rotating day and night shifts, with remote work from a home setup in Spain. English fluency is essential, plus a second European language is preferred.

Qualifications

• Organized and adaptable – a calm, solutions-focused multitasker who thrives under pressure and embraces change.
• Customer-first mindset – confident supporting upset customers across all channels, resolving issues quickly and empathetically.
• Tech-savvy and curious – eager to learn, comfortable working with AI tools, and able to retain detailed product knowledge.
• Remote-ready and flexible – happy to work rotating shifts from a quiet, professional home setup that supports phone-based work.
• Bilingual and confident – fluent in English, ready to support customers across languages with clarity and care.

Responsibilities

• Guests will contact you 24/7 from around the world via phone, email, SMS, and online messaging—and you’ll be ready to listen, respond, and take action.
• You’ll work alongside our smart AI technology to deliver fast, effective support while resolving issues and complaints with empathy and care.
• You’ll be part of a rolling rota that includes morning, afternoon, and night shifts, giving you variety and the chance to thrive in a dynamic environment.
• You’ll collaborate with global suppliers and TUI teams to fix problems quickly, ensuring our guests can get back to enjoying their holidays.

Skills

Customer service

Multitasking

AI tools familiarity

Remote work readiness

Bilingual English

Job description

We are seeking savvy and skilled individuals like you to join our diverse team of Contact Centre.

If you've got the right to work in Spain and speakEnglish,plus ideally another European language, keep on reading!

ABOUT OUR OFFER

• A job at our TUI Contact Centre offers much more than your basic salary which already starts at 21.800€ gross/year, and variable monthly payment of 10% of your salary upon achievement of targets.
• You will be working 6 days and have 3 consecutive days off and additional payments for any night shifts, bank holidays will come on top.
• We offer remote working from anywhere in Spain on seasonal permanent (fijo discontinuo) contracts and multiple permanent career development opportunities.
• You’ll be compensated for every training day complete and have access to our TUI Learning Hub, TUI Skills Academy & Language Lesson and complimentary access to our dedicated WeCare Team & 24/7 Wellbeing Hub.
• Get involved with charity and sustainability initiatives like the TUI Care Foundation Access to the “TUI Club de Benefits” with multiple discounts on products and services across Spain.

ABOUT THE JOB

• Guests will contact you 24/7 from around the world via phone, email, SMS, and online messaging—and you’ll be ready to listen, respond, and take action.
• You’ll work alongside our smart AI technology to deliver fast, effective support while resolving issues and complaints with empathy and care.
• You’ll be part of a rolling rota that includes morning, afternoon, and night shifts, giving you variety and the chance to thrive in a dynamic environment.
• You’ll collaborate with global suppliers and TUI teams to fix problems quickly, ensuring our guests can get back to enjoying their holidays.

ABOUT YOU

• Organized and adaptable – a calm, solutions-focused multitasker who thrives under pressure and embraces change.
• Customer-first mindset – confident supporting upset customers across all channels, resolving issues quickly and empathetically.
• Tech-savvy and curious – eager to learn, comfortable working with AI tools, and able to retain detailed product knowledge.
• Remote-ready and flexible – happy to work rotating shifts from a quiet, professional home setup that supports phone-based work.
• Bilingual and confident – fluent in English, ready to support customers across languages with clarity and care.

From a workplace to a place to belong, we embrace diversity, equity and inclusion, encouraging everyone to come as you are, because together our potential is limitless. We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know