Remote Player Support Specialist - Flexible & Impactful

Bring It On; Granada; Presencial; EUR 35.000 - 48.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Stock options

Home office budget

Remote-friendly

Results-driven culture

Descripción de la vacante

Bring It On in Spain is seeking an experienced customer support specialist for our growing iGaming team. You will assist players via iMessage, Messenger and email, understand game features, and troubleshoot issues to keep players engaged.

You will document interactions in our CRM, relay feedback to product teams, help onboard newcomers, and collaborate on promotions. Remote work and flexible hours are supported, with a results-driven culture and opportunities to grow.

Formación

• 4+ years in customer support, ideally iGaming.
• Experience with KYC and payments processors.
• Excellent verbal and written English communication.
• Proficient with CRM tools and documenting interactions.
• Strong empathy with an ability to listen and tailor solutions.
• Excellent time management and ability to work flexible hours.
• Experience working remotely and being self-driven.

Responsabilidades

• Provide daily support to players via iMessage, Messenger and emails.
• Develop understanding of game features, events, and player activity to respond knowledgeably.
• Troubleshoot player issues and coordinate with internal teams to resolve problems.
• Document player interactions and issues in the CRM.
• Act as voice of players, relay feedback to relevant departments for product improvement.
• Assist onboarding of new players and explain features.
• Identify patterns using analytics tools to guide interactions.
• Collaborate on promotions and inform players about new features/events.
• Develop guidelines for future support staff.

Conocimientos

Customer support

English proficiency

CRM experience

Empathy

Time management

Remote work

Herramientas

Intercom

CRM software

Descripción del empleo

Bring It On in Spain is seeking an experienced customer support specialist for our growing iGaming team. You will assist players via iMessage, Messenger and email, understand game features, and troubleshoot issues to keep players engaged.

You will document interactions in our CRM, relay feedback to product teams, help onboard newcomers, and collaborate on promotions. Remote work and flexible hours are supported, with a results-driven culture and opportunities to grow.