Remote Player Support Specialist (iGaming)

Bring It On; Vitoria; Presencial; EUR 32.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Stock options

Home office budget

No physical office

Attractive salary

Descripción de la vacante

Bring It On is creating the next generation of skill games. We deliver games that people enjoy for many years while earning money by playing excellently!

You will join a world-class team of support specialists to communicate with players, catering to their needs, charming them with your communications and communicating matters to the rest of the team. We are looking for a highly capable support professional with at least 4 years in customer support (ideally iGaming) and fluent English.

Formación

• Minimum 4 years of experience in a customer support role, ideally in iGaming.
• Experience with QA in iGaming is acceptable.
• Experience with KYC and payments processors.
• Excellent verbal and written English communication.
• Proficient with CRM tools and documenting interactions.
• Strong empathy and ability to tailor solutions.
• Good time management and flexibility for hours.
• Experience working remotely and self-driven.

Responsabilidades

• Provide daily support to players via iMessage, Messenger, Intercom and emails.
• Develop an in-depth understanding of our game features, events, and player activities to deliver knowledgeable responses.
• Troubleshoot player issues and work closely with internal teams to resolve game-related problems.
• Maintain detailed documentation of player interactions and issues using our CRM.
• Act as the voice of our players, collecting their feedback and communicating it to relevant departments for continuous product improvement.
• Assist with onboarding new players, helping them learn the game and ensuring they understand our features.
• Identify playing patterns and player behavior through analytical tools, using insights to guide player interaction strategies.
• Collaborate with other teams to provide promotional offers and inform players about new game features and events.
• Develop guidelines and procedures for future support team members.

Conocimientos

Customer support experience (4+ years)

Excellent English communication

Empathy and active listening

Time management and flexibility

Remote work self-driven

Herramientas

CRM tools

Payments processing knowledge

KYC processes

Descripción del empleo

Bring It On is creating the next generation of skill games. We deliver games that people enjoy for many years while earning money by playing excellently!

You will join a world-class team of support specialists to communicate with players, catering to their needs, charming them with your communications and communicating matters to the rest of the team. We are looking for a highly capable support professional with at least 4 years in customer support (ideally iGaming) and fluent English.